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Grievance Redressal Expert – National Institute for Smart Government (NISG)

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Grievance Redressal Expert – National Institute for Smart Government (NISG)

Government Job Alert
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Description

Government of Manipur


Deputy Director
Government of Manipur • Imphal, Manipur • via Exam Path Finder
₹1,39,956 a month
Part-time
Apply on Exam Path Finder
Job description
Government of Manipur invites applications for Deputy Director (Handicrafts) posts.

Application Process: To apply, kindly fill out the provided application form with the necessary documents and send it to the following address.

Last Date for Application: 22/10/2024

Mode of Application: Offline

Address to send the Application: Directorate of Handlooms & Textiles, Lamphel, Imphal West, Manipur-795 004

For more details related to eligibility criteria, fee, pattern, annexures, place of posting, etc. refer to the given details and attachments below.

Recruitment Details
Government of Manipur invites application for various posts. Total 1 number of vacancy/vacancies have been announced in the notification. Applications are invited with reference to advertisement number Estt-147/H&T/2021. The minimum age limit is 18 and the maximum age limit ranges to 56, depending on the specific post. Please look at the Official Notification for the age limits mentioned for each post. After compilation of all the procedures, the candidates will be posted at Imphal West District Manipur India 795140.

Apply/Application Details
Candidates can apply through Offline mode. The candidates can see further details on the official website http://www.dhtmanipur.com/.

Important Dates

Check out all the important dates below:
• Application Opening Date: 24/08/2024
• Application Closing Date: 22/10/2024

Post Wise Details

See all the detailed information related to the post given below:
• Post Name: Deputy Director
• Appointment Type: Deputation
• Post Type: Contractual
• Qualification Required: Postgraduation
• Department/Subject: Handicraft
• Salary: 139956
• Work Experience: Yes

Job History
Deputy Director (Handicrafts) Post in Directorate of Handlooms and Textiles via Deputation
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National Institute for Smart Government (NISG)


Grievance Redressal Expert – National Institute for Smart Government (NISG)
National Institute for Smart Government (NISG) • Manipur • via DevInfo.in
Full–time
Apply directly on DevInfo.in
Job description
NISG assists Central and State governments in e-governance initiatives to improve services to citizens, businesses, and all sections of society. Founded as a public-private partnership in 2002, As per the policy laid down at the time of its formation, NISG’s work is limited to public sector undertakings on a nomination basis only.

Job Description

Roles and Responsibilities

Job Title/ Designation: Grievance Redressal Expert

From 4 to 9 year(s) of experience

Qualification:

PG/Master/MBA in Public Administration/ Public Policy/ Public Health / Health Administration/Health Economics/Human Resource (HR)/CRM / equivalent

OR

BA-LLB/BE/B-Tech/MCA with Post Graduate Diploma in Public Administration/ Public Policy/ Public Health / Health Administration/Health Economics/ Public Relations/ Human Resource (HR)/CRM/ equivalent

Eligibility Criteria:
• Minimum of 4 years of Client Relationship Management/ Incident Management/Customer Care/Grievance Management
• At least 2+ years of experience in a government project, preferably in social sector schemes/missions.
• Well-versed in MS Office suite.
• Excellent communications skills
• Desired: Experience of working in Health sector.

Roles & Responsibilities:
• Set up Management Information System (MIS) and evolve procedures which are necessary for monitoring the public grievances and their redressal
• Provide adequate escalation channels (e.g.Setup call-center, dedicated email address, web portals etc.) for logging grievances
• Identify areas of recurring grievances, analyze underlying cases, suggest commissioning of appropriate studies, where necessary, for systemic/ procedural corrections, cause review of policies/procedures which are identified as sources of grievances.
• Regularly inspect grievance machinery in attached/subordinate formations and undertake random sampling with a view to evaluating the quality of disposal of the grievances.
• Implement decisions taken by higher management on grievances received.
• Any other task as may be given by State Nodal Officer, ABDM

Name of project: Ayushman Bharat Digital Mission (ABDM)

Place of posting: Manipur.

Role: Human Resources – Other

Salary: Not Disclosed by Recruiter

Industry: Medical Services / Hospital

Functional Area Human Resources

Role Category Human Resources – Other

Employment Type: Full Time, Temporary/Contractual

Key Skills
• Health EconomicsPublic HealthPublic PolicyPublic RelationsMS Office SuiteClient Relationship
• ManagementIncident ManagementPublic AdministrationGrievance ManagementSocial Sector Education

UG:B.Tech/B.E. in Any Specialization,LLB in Any Specialization

PG:MBA/PGDM in Any Specialization

Company Profile

National Institute for Smart Government (NISG)

www.nisg.org

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