Job description
Company Description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Job Description

In this dynamic position, you will be responsible for understanding and implementing the Group & Events Sales strategy, preparing essential documents like booking events orders (BEOs), floor plans, menus, and signage, and ensuring all details are communicated efficiently to all relevant departments. You will work closely with the operations team to deliver exceptional service, coordinate event activities, and provide innovative solutions to meet client needs.

Main Responsibilities:
• Demonstrate full understanding of the Group & Events Sales strategy and ensure this is implemented.
• Prepare booking events orders (BEO’s), floor plans, menus, signage and other relevant paperwork to effectively communicate guest’s needs to internal and external sources.
• Ensure all BEO’s are completed on time and issued to all relevant departments and that any last-minute changes are regularly passed on to maximise efficiency and standards
• Work alongside the all operations team to deliver successful service.
• Understanding the requirements of clients and coming up with innovative ideas for events.
• Researching suppliers and contractors and negotiating favourable deals as needed; liaise with external suppliers.
• Coordinating activities on the day of an event and implement back-up plans when necessary.
• Performing post-event evaluation and documenting findings.
• Organise and host hotel site visits / client entertainment for current and prospective accounts with identified potential.
• Build strong relationships with clients and proactively seek repeat business and new contacts within the companies. Assist the proactive team to re-book all business.

Qualifications

Your experience and skills include:
• Events Planner experience is an asset
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Highly responsible & reliable
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities

Additional Information

Discover a world of unparalleled perks tailored just for you:
• Competitive Salary and Service Charge.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Make a Difference with Corporate Social Responsibility and be a part of positive change.
• Social Events and Activities.

And that's just the beginning! Join us and let your professional journey be an unforgettable adventure!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit: https://careers.accor.com/