Job Description
Full job description
Located in Kingscliff just south of the Gold Coast / Northern New South Wales border is home to some of Australia’s finest beaches and World Heritage listed National Parks. Ready to welcome you to paradise are Peppers Salt Resort &Spa and Mantra Salt Beach Resort. Across this dual brand, three property resort we offer a range of first – class dining experiences, with two onsite restaurants, highly sought after conferencing and event spaces, pool bars and more.
Why join the team at Peppers Salt Resort & Spa and Mantra Salt Beach Resort?
Delicious Perks: 50% off staff meals and enjoy $2 coffees while you work
Convenient Onsite Parking
Adult Wages for ALL: Earn adult wages from age16 and above—a great opportunity to connect with new people and build lasting friendships
Versatility & Growth: Gain valuable experience working across both Peppers Salt Resort & Spa and Mantra Salt Beach Resort in beautiful Kingscliff
During your down time, head 20 minutes north to the Gold Coast or a quick drive south will see you in Byron Bay!
Purpose
As a Group Reservations Agent, you play a crucial role in assisting clientele to deliver the highest level of guest service and a memorable seamless stay. Think of yourself as the go-to expert for Groups; including allotment, room availability, contract conditions, producing Rooming Lists and action plans for our Groups and VIP Groups. You will also act as a point of contact for Organisers regarding availability, cancellation and terms, and special requests. As part of the Reservations team you will also support FIT bookings, quoting available rates to maximise room revenue and be responsible for offering excellent customer service.
Primary Responsibilities
Assisting with Group enquiries, direct Accommodation and Conference & Event Groups
Providing guests with accurate information on room availability, rates, and special offers
Be the main point of contact for Group accommodation with clientele, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
Allocate rooms based on guest preferences and meeting strata regulations, check availability and business demands, ensuring a comfortable and enjoyable stay
Safely and securely handle payment transactions, verifying billing details for accuracy
Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
Maintain meticulous records to monitor room availability and ensure smooth check-ins and check-outs
Able to effectively reconcile accounts
Assist in resolving guest complaints or issues related to reservations, billing, or room assignments
Skills and Experience
Previous experience in a similar role in the hospitality industry is preferred
Proven ability to provide exceptional customer service, including a professional phone manner and the ability to establish strong client rapport
In-depth understanding of hotel features, amenities, room information, and surrounding area attractions to effectively address guest inquiries and provide recommendations
Competency in fast and accurate data entry, with experience in relevant systems like Sihot CRS, CISCO phone systems, and Microsoft Office Suite (Word, Excel, Outlook)
Demonstrated ability to resolve guest issues efficiently and effectively, ensuring high levels of satisfaction
Well-developed written and verbal communication skills to handle guest inquiries professionally and convey information clearly
Accor Benefits
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
Located in Kingscliff just south of the Gold Coast / Northern New South Wales border is home to some of Australia’s finest beaches and World Heritage listed National Parks. Ready to welcome you to paradise are Peppers Salt Resort &Spa and Mantra Salt Beach Resort. Across this dual brand, three property resort we offer a range of first – class dining experiences, with two onsite restaurants, highly sought after conferencing and event spaces, pool bars and more.
Why join the team at Peppers Salt Resort & Spa and Mantra Salt Beach Resort?
Delicious Perks: 50% off staff meals and enjoy $2 coffees while you work
Convenient Onsite Parking
Adult Wages for ALL: Earn adult wages from age16 and above—a great opportunity to connect with new people and build lasting friendships
Versatility & Growth: Gain valuable experience working across both Peppers Salt Resort & Spa and Mantra Salt Beach Resort in beautiful Kingscliff
During your down time, head 20 minutes north to the Gold Coast or a quick drive south will see you in Byron Bay!
Purpose
As a Group Reservations Agent, you play a crucial role in assisting clientele to deliver the highest level of guest service and a memorable seamless stay. Think of yourself as the go-to expert for Groups; including allotment, room availability, contract conditions, producing Rooming Lists and action plans for our Groups and VIP Groups. You will also act as a point of contact for Organisers regarding availability, cancellation and terms, and special requests. As part of the Reservations team you will also support FIT bookings, quoting available rates to maximise room revenue and be responsible for offering excellent customer service.
Primary Responsibilities
Assisting with Group enquiries, direct Accommodation and Conference & Event Groups
Providing guests with accurate information on room availability, rates, and special offers
Be the main point of contact for Group accommodation with clientele, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
Allocate rooms based on guest preferences and meeting strata regulations, check availability and business demands, ensuring a comfortable and enjoyable stay
Safely and securely handle payment transactions, verifying billing details for accuracy
Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
Maintain meticulous records to monitor room availability and ensure smooth check-ins and check-outs
Able to effectively reconcile accounts
Assist in resolving guest complaints or issues related to reservations, billing, or room assignments
Skills and Experience
Previous experience in a similar role in the hospitality industry is preferred
Proven ability to provide exceptional customer service, including a professional phone manner and the ability to establish strong client rapport
In-depth understanding of hotel features, amenities, room information, and surrounding area attractions to effectively address guest inquiries and provide recommendations
Competency in fast and accurate data entry, with experience in relevant systems like Sihot CRS, CISCO phone systems, and Microsoft Office Suite (Word, Excel, Outlook)
Demonstrated ability to resolve guest issues efficiently and effectively, ensuring high levels of satisfaction
Well-developed written and verbal communication skills to handle guest inquiries professionally and convey information clearly
Accor Benefits
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
💡 Quick Summary
Seeking a career-building opportunity? The Group Reservations Agent position is now open for candidates interested in the Hotel Jobs sector. This role in Kingscliff offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
