Job Description
Job description
Locations: Jaipur, Panchkula, Goa, Gurgaon
Your Role:
As a Front Office Associate you are responsible for providing excellent customer service and ensuring the smooth operation of the front desk and guest services. Responsibilities will include:
• Greeting guests, checking them in, and providing assistance during check-out.
• Managing room reservations, ensuring accuracy, and assisting with booking changes or cancellations.
• Addressing guest inquiries, requests, and concerns promptly and professionally.
• Assigning rooms to guests, considering special requests and room availability.
• Handling guest payments, including cash, credit card, and other payment methods, and providing receipts.
• Issuing room keys and maintaining a record of key distribution.
• Answering incoming calls, providing information, and forwarding calls to relevant departments as per the Brand SOP.
• Assisting guests with local information, transportation, restaurant reservations, and other concierge services.
• Assisting with luggage storage, handling, and transportation to guest rooms.
• Building positive relationships with guests and ensuring a pleasant and memorable stay.
• Monitoring the lobby and front desk area to ensure guest safety and hotel security.
• Managing cash, balancing cash drawers, and handling financial transactions accurately.
• Collecting and recording guest feedback and addressing complaints or issues as needed.
• Using hotel management software for check-ins, check-outs, and reservations.
• Coordinating with other hotel departments to ensure smooth guest services, including housekeeping and maintenance.
• Preparing shift reports and handovers to communicate essential information to the next shift.
• Following hotel protocols for emergency situations, such as evacuations or medical incidents.
• Promoting additional services, upgrades, and amenities to enhance the guest experience and increase revenue.
• Handling guest billing inquiries and coordinating with the accounting department.
• Ensuring compliance with hotel policies, procedures, and industry standards.
Skills & Requirements:
• Hotel Management and/or skill relevant education preferred
• Pleasing personality and good communication skills
• Computer dexterity: MS Office (Word, Excel, PPT)
• Prior relevant hospitality experience in position of application.
• Must be open to joining at any of the AM Hotel Kollection locations (AM Hotel Kollection is now at 11 locations & growing)
Locations: Jaipur, Panchkula, Goa, Gurgaon
Your Role:
As a Front Office Associate you are responsible for providing excellent customer service and ensuring the smooth operation of the front desk and guest services. Responsibilities will include:
• Greeting guests, checking them in, and providing assistance during check-out.
• Managing room reservations, ensuring accuracy, and assisting with booking changes or cancellations.
• Addressing guest inquiries, requests, and concerns promptly and professionally.
• Assigning rooms to guests, considering special requests and room availability.
• Handling guest payments, including cash, credit card, and other payment methods, and providing receipts.
• Issuing room keys and maintaining a record of key distribution.
• Answering incoming calls, providing information, and forwarding calls to relevant departments as per the Brand SOP.
• Assisting guests with local information, transportation, restaurant reservations, and other concierge services.
• Assisting with luggage storage, handling, and transportation to guest rooms.
• Building positive relationships with guests and ensuring a pleasant and memorable stay.
• Monitoring the lobby and front desk area to ensure guest safety and hotel security.
• Managing cash, balancing cash drawers, and handling financial transactions accurately.
• Collecting and recording guest feedback and addressing complaints or issues as needed.
• Using hotel management software for check-ins, check-outs, and reservations.
• Coordinating with other hotel departments to ensure smooth guest services, including housekeeping and maintenance.
• Preparing shift reports and handovers to communicate essential information to the next shift.
• Following hotel protocols for emergency situations, such as evacuations or medical incidents.
• Promoting additional services, upgrades, and amenities to enhance the guest experience and increase revenue.
• Handling guest billing inquiries and coordinating with the accounting department.
• Ensuring compliance with hotel policies, procedures, and industry standards.
Skills & Requirements:
• Hotel Management and/or skill relevant education preferred
• Pleasing personality and good communication skills
• Computer dexterity: MS Office (Word, Excel, PPT)
• Prior relevant hospitality experience in position of application.
• Must be open to joining at any of the AM Hotel Kollection locations (AM Hotel Kollection is now at 11 locations & growing)
💡 Quick Summary
Seeking a career-building opportunity? The GSA AM Hotel Kollection position is now open for candidates interested in the Hotel Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.