Job Description
Who we are
At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter.
What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact. For over 80 years, we've been making travel accessible and transformative.
Our network spans 19 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks.
We're proudly part of Hostelling International – a global community of 3,000+ places to stay across 70+ countries that believe travel should do more than move you from place to place. It should move you to think differently, live boldly, and protect the world you're exploring.
Immerse yourself in the magic of YHA Thredbo. From world-class skiing to cozy nights by the fire, YHA Thredbo puts you right in the heart of the action and during the quieter season, you will have the opportunity to focus on other broader YHA company led initiatives.
About the role:
We are on the search for a proactive and passionate hospitality allrounder to join our dynamic team. The Guest Services All Rounder is the ultimate part time role that allows you to gain exposure to all operational aspects of our amazing properties.
This is a unique position that allows you to work across Reception, Housekeeping, Guest Events/Activities and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.
This is a casual position and would be ideal for a local person looking to build a carer in Hospitality and tourism.
Responsibilities include:
Reception - Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately
Guest Activities - Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained
Housekeeping - Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently
Food & Beverage - Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties
Health & Safety - Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others
About you:
You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service
Ideally you'd have experience as a Duty Manager, Waiter/Waitress, Events, Reception, Front of House, Housekeeper or a similar role
You'll need to have good attention to detail and organisational skills.
Experience using Microsoft office
Flexibility to work a rotating roster, including nights, weekends and public holidays
A First Aid certificate is desirable
Knowledge of the local area and travel/tourism industry (desired)
Our Values
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
Collaborate, listen and connect
Care for people and planet
Create positive experiences
Always evolve
What's in it for you
Travel Perks: Free stays across our network – because we love travel as much as our members do!
Team Adventures: Opportunities to visit other locations for team building and training
Discounts: Access to benefits at various stores and across the YHA network
Growth: Professional development and career opportunities throughout YHA
Cultural Flexibility: Swap standard public holidays for ones that have personal meaning
Wellbeing Support: For you and your immediate family through our Employee Assistance Program
Referral Program: Know someone great? We reward successful candidate referrals
Are you ready to help make the world a more connected and sustainable place? Submit your resume and a cover letter telling us why you're perfect for this role!
At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter.
What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact. For over 80 years, we've been making travel accessible and transformative.
Our network spans 19 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks.
We're proudly part of Hostelling International – a global community of 3,000+ places to stay across 70+ countries that believe travel should do more than move you from place to place. It should move you to think differently, live boldly, and protect the world you're exploring.
Immerse yourself in the magic of YHA Thredbo. From world-class skiing to cozy nights by the fire, YHA Thredbo puts you right in the heart of the action and during the quieter season, you will have the opportunity to focus on other broader YHA company led initiatives.
About the role:
We are on the search for a proactive and passionate hospitality allrounder to join our dynamic team. The Guest Services All Rounder is the ultimate part time role that allows you to gain exposure to all operational aspects of our amazing properties.
This is a unique position that allows you to work across Reception, Housekeeping, Guest Events/Activities and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management.
This is a casual position and would be ideal for a local person looking to build a carer in Hospitality and tourism.
Responsibilities include:
Reception - Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately
Guest Activities - Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained
Housekeeping - Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently
Food & Beverage - Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties
Health & Safety - Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others
About you:
You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service
Ideally you'd have experience as a Duty Manager, Waiter/Waitress, Events, Reception, Front of House, Housekeeper or a similar role
You'll need to have good attention to detail and organisational skills.
Experience using Microsoft office
Flexibility to work a rotating roster, including nights, weekends and public holidays
A First Aid certificate is desirable
Knowledge of the local area and travel/tourism industry (desired)
Our Values
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
Collaborate, listen and connect
Care for people and planet
Create positive experiences
Always evolve
What's in it for you
Travel Perks: Free stays across our network – because we love travel as much as our members do!
Team Adventures: Opportunities to visit other locations for team building and training
Discounts: Access to benefits at various stores and across the YHA network
Growth: Professional development and career opportunities throughout YHA
Cultural Flexibility: Swap standard public holidays for ones that have personal meaning
Wellbeing Support: For you and your immediate family through our Employee Assistance Program
Referral Program: Know someone great? We reward successful candidate referrals
Are you ready to help make the world a more connected and sustainable place? Submit your resume and a cover letter telling us why you're perfect for this role!
💡 Quick Summary
Seeking a career-building opportunity? The GSA Thredbo position is now open for candidates interested in the Back Office Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.