Guest Care Associate
Job highlights
Identified by Google from the original job post
Qualifications
The position of customer service representative requires a minimum of one year of prior experience
A full-time position is available, with options to work in the morning and afternoon
The ability to effectively communicate and relate to people is a standout quality
Computer proficiency
Being able to maintain a composed disposition during emergencies is imperative
Benefits
Our hourly rate is $16.00, and you will earn extra commission for every upsold service
An attractive salary package that incorporates commission incentives for upselling triumphs
Career growth opportunities
Go Hilton, the program that lowers travel expenses, is offered to the general public
Competitive wellness benefits
Acknowledging high performing staff is an essential strategy for keeping the best talent engaged and contented
Responsibilities
The responsibilities for this role include answering internal and external calls, offering information about hotel amenities, managing emergency situations, and ensuring messages are relayed with precision
The ideal candidate for this position must have a clear and pleasant speaking voice and be able to convey information in a courteous and professional manner
Position Type: Full-time
Give guests a warm greeting and efficiently handle registration procedures with accuracy and attention to detail
Provide assistance to guests as they check out, including processing payments, verifying the correctness of their rooms and services, and addressing any concerns they may have
Highlight your awareness of the hotel's features, services, and neighborhood attractions to aid guests in planning their itinerary and discovering hidden gems
Promote the hotel's rooftop bar or lounge as a must-visit spot to unwind and take in stunning views
The core of our hospitality service is to respond quickly and politely to guests' inquiries, while also finding efficient solutions to their issues in order to leave a lasting impression
Field guest complaints, conduct research, and negotiate solutions for guest satisfaction
Leverage office equipment - including computers, PBX systems, fax machines, and email - to effectively execute assigned tasks
Job description
Job Description:
At Hilton Anatole, the Guest Care Associate (PBX Operator) plays a vital part in delivering exceptional guest experiences and increasing profitability. The responsibilities for this role include answering internal and external calls, offering information about hotel amenities, managing emergency situations, and ensuring messages are relayed with precision.
• The ideal candidate for this position must have a clear and pleasant speaking voice and be able to convey information in a courteous and professional manner
• Our hourly rate is $16.00, and you will earn extra commission for every upsold service
• Department: Guest Services
• Position Type: Full-time
Key Responsibilities:
• Give guests a warm greeting and efficiently handle registration procedures with accuracy and attention to detail.
• Provide assistance to guests as they check out, including processing payments, verifying the correctness of their rooms and services, and addressing any concerns they may have.
• Highlight your awareness of the hotel's features, services, and neighborhood attractions to aid guests in planning their itinerary and discovering hidden gems.
• Promote the hotel's rooftop bar or lounge as a must-visit spot to unwind and take in stunning views.
• The core of our hospitality service is to respond quickly and politely to guests' inquiries, while also finding efficient solutions to their issues in order to leave a lasting impression.
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Leverage office equipment - including computers, PBX systems, fax machines, and email - to effectively execute assigned tasks.
Qualifications:
• The position of customer service representative requires a minimum of one year of prior experience.
• A full-time position is available, with options to work in the morning and afternoon.
• The ability to effectively communicate and relate to people is a standout quality.
• Computer proficiency.
• Being able to maintain a composed disposition during emergencies is imperative.
Benefits:
• An attractive salary package that incorporates commission incentives for upselling triumphs.
• Career growth opportunities.
• Go Hilton, the program that lowers travel expenses, is offered to the general public.
• Competitive wellness benefits.
• Acknowledging high performing staff is an essential strategy for keeping the best talent engaged and contented.
EOE Statement:
In order to enhance our organizational culture, Hilton strives to hire individuals with diverse backgrounds. We highly encourage qualified candidates with disabilities and veterans to submit their applications for any open positions we offer.