Job Description
Job Advert
Location: Flex @ Tide 135 Park Street, SE1 9EA
Hours: 24 hours between 08:30am to 17:30pm Tuesday, Wednesday, Thursday
Reporting to: Centre Experience & Commercial Manager
Who are we?
NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, ‘Freedom at Work’, and support to create, grow and enjoy running their businesses in our centres.
We’ve been going from strength to strength for 25 years to cement our position as ‘The Property Manager for the New Economy’. We’re currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market.
What are our values?
Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.
The purpose of NewFlex is to make a sustainable profit from unleashing the potential of buildings and people.
Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are.
What will you do?
The purpose of the Guest Experience Coordinator role is to act as the primary point of contact for all customers and visitors to the centre.The role is responsible for delivering a consistently warm, professional and hospitality led welcome, ensuring every interaction reflects the brand and creates a positive, memorable experience.
Acting as the face of the centre, this role plays a critical part in customer satisfaction, community engagement, and the smooth day to day running of reception and front of house operations.
The Guest Experience Coordinator supports the wider centre team by ensuring operational standards are maintained, information flows efficiently, and guests feel valued, supported and well looked after at all times.
We want someone exceptional who can focus on:
Front of House & Guest Experience
Deliver a professional, friendly and engaging welcome to all customers, members, clients and visitors.
Act as the primary reception presence, ensuring the front desk is always staffed, organised and presented to the highest standard.
Manage visitor sign in procedures in line with company policies and security requirements.
Handle incoming calls, emails and general enquiries promptly and professionally.
Maintain a strong working knowledge of the centre, its customers, services and facilities to confidently answer queries.
Build positive relationships with customers and community members, recognising regular visitors and anticipating needs where possible.
Proactively resolve queries and issues at first point of contact, escalating where required.
Always maintain exceptional standards of presentation across reception, communal and front of house areas.
Customer Support & Community
Support customer move-ins, onboarding and day one experiences to ensure a seamless and welcoming transition into the centre.
Assist with customer communications, notices and updates as required.
Support events, meetings and community activities, including welcoming attendees and providing front of house assistance.
Act as an ambassador for the centre culture, fostering a friendly, inclusive and community driven environment.
Capture informal customer feedback and share insights with the centre leadership team
Operational Support
Support the centre team with day-to-day operational tasks as required.
Assist with meeting room readiness, ensuring rooms are set up, clean and presentable prior to bookings.
Monitor shared spaces and report any maintenance, cleanliness or presentation issues promptly.
Support administrative tasks including logging requests, updating systems and maintaining records where required.
Work collaboratively with Experience & Events and Operations teams to ensure seamless service delivery.
Health & Safety
Maintain a working knowledge of the NewFlex health and safety policy and procedures.
Support the completion of daily checks and iAuditor tasks as required.
Act as a point of contact for reporting accidents, incidents and near misses, completing required documents and escalating appropriately.
Support emergency procedures, including evacuations, as required.
Compliance
Ensure the centre operates in line with company policies, procedures and processes.
Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements
Escalate identified issues and risks to the Centre Experience and Commercial Manager
Validating customer identification to ensure adherence to AMLR policy
Support compliance processes including customer documentation handling where appropriate.
Training
Complete all mandatory training modules annually: -
Anti-Bribery Fundamentals
Anti-Money Laundering Fundamentals
Code of Conduct
Cyber Security: Journey to Safety
ErgoWize Assessment
Environmental Awareness: A Global Outlook
Fire Safety Awareness
GDPR: A Practical Overview for All Staff
Understanding Fraud: Identify and Prevent Workplace Fraud
Whistleblowing
Working with the Modern Slavery Act UK
An Introduction to Unconscious Bias ****** Harassment: A Practical Overview
Candidate Profile
Skills & Behaviours
Exceptional customer service and interpersonal skills
Clear, professional and confident communication
Strong organisation and time management
Proactive and solutions-focused approach
Team oriented with a flexible and supportive mindset
Qualities
Consistently presents a warm, professional and approachable manner.
Highly dependable, organised and able to manage multiple tasks effectively.
Demonstrates excellent attention to detail and takes pride in maintaining high standards.
Able to work confidently and independently while contributing positively to the wider team.
Maintains a positive, calm and can do attitude, even in busy environments.
Knowledge & Experience
Previous experience in a receptionist, front-of-house, hospitality or customer service role.
Experience working in a customer-facing environment with high service expectations.
Confident user of Microsoft Office 365 (Word, Outlook and basic Excel).
Qualifications
Minimum Grade C in English and Maths (or equivalent)
Fire Marshal (Training provided)
First Aid at Work Certificate (Training provided)
Stakeholders
Customers and community members
Clients and visitors
Centre team and colleagues across departments
Suppliers and contractors
What will we offer you?
£27,000 Per Annum
33 days Annual Leave (including Bank Holidays)
Birthday Off
Volunteering Days
Discounted Private Medical Insurance Cover
Life Assurance
Income Protection Insurance
Payroll Giving
Cycle Scheme
NEST Pension Scheme
Employee Assistance Programme
Annual Flu Jabs
Eye Tests
Training Support Package
Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
Annual Professional Membership Subscription
This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications.
Location: Flex @ Tide 135 Park Street, SE1 9EA
Hours: 24 hours between 08:30am to 17:30pm Tuesday, Wednesday, Thursday
Reporting to: Centre Experience & Commercial Manager
Who are we?
NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, ‘Freedom at Work’, and support to create, grow and enjoy running their businesses in our centres.
We’ve been going from strength to strength for 25 years to cement our position as ‘The Property Manager for the New Economy’. We’re currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market.
What are our values?
Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.
The purpose of NewFlex is to make a sustainable profit from unleashing the potential of buildings and people.
Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are.
What will you do?
The purpose of the Guest Experience Coordinator role is to act as the primary point of contact for all customers and visitors to the centre.The role is responsible for delivering a consistently warm, professional and hospitality led welcome, ensuring every interaction reflects the brand and creates a positive, memorable experience.
Acting as the face of the centre, this role plays a critical part in customer satisfaction, community engagement, and the smooth day to day running of reception and front of house operations.
The Guest Experience Coordinator supports the wider centre team by ensuring operational standards are maintained, information flows efficiently, and guests feel valued, supported and well looked after at all times.
We want someone exceptional who can focus on:
Front of House & Guest Experience
Deliver a professional, friendly and engaging welcome to all customers, members, clients and visitors.
Act as the primary reception presence, ensuring the front desk is always staffed, organised and presented to the highest standard.
Manage visitor sign in procedures in line with company policies and security requirements.
Handle incoming calls, emails and general enquiries promptly and professionally.
Maintain a strong working knowledge of the centre, its customers, services and facilities to confidently answer queries.
Build positive relationships with customers and community members, recognising regular visitors and anticipating needs where possible.
Proactively resolve queries and issues at first point of contact, escalating where required.
Always maintain exceptional standards of presentation across reception, communal and front of house areas.
Customer Support & Community
Support customer move-ins, onboarding and day one experiences to ensure a seamless and welcoming transition into the centre.
Assist with customer communications, notices and updates as required.
Support events, meetings and community activities, including welcoming attendees and providing front of house assistance.
Act as an ambassador for the centre culture, fostering a friendly, inclusive and community driven environment.
Capture informal customer feedback and share insights with the centre leadership team
Operational Support
Support the centre team with day-to-day operational tasks as required.
Assist with meeting room readiness, ensuring rooms are set up, clean and presentable prior to bookings.
Monitor shared spaces and report any maintenance, cleanliness or presentation issues promptly.
Support administrative tasks including logging requests, updating systems and maintaining records where required.
Work collaboratively with Experience & Events and Operations teams to ensure seamless service delivery.
Health & Safety
Maintain a working knowledge of the NewFlex health and safety policy and procedures.
Support the completion of daily checks and iAuditor tasks as required.
Act as a point of contact for reporting accidents, incidents and near misses, completing required documents and escalating appropriately.
Support emergency procedures, including evacuations, as required.
Compliance
Ensure the centre operates in line with company policies, procedures and processes.
Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements
Escalate identified issues and risks to the Centre Experience and Commercial Manager
Validating customer identification to ensure adherence to AMLR policy
Support compliance processes including customer documentation handling where appropriate.
Training
Complete all mandatory training modules annually: -
Anti-Bribery Fundamentals
Anti-Money Laundering Fundamentals
Code of Conduct
Cyber Security: Journey to Safety
ErgoWize Assessment
Environmental Awareness: A Global Outlook
Fire Safety Awareness
GDPR: A Practical Overview for All Staff
Understanding Fraud: Identify and Prevent Workplace Fraud
Whistleblowing
Working with the Modern Slavery Act UK
An Introduction to Unconscious Bias ****** Harassment: A Practical Overview
Candidate Profile
Skills & Behaviours
Exceptional customer service and interpersonal skills
Clear, professional and confident communication
Strong organisation and time management
Proactive and solutions-focused approach
Team oriented with a flexible and supportive mindset
Qualities
Consistently presents a warm, professional and approachable manner.
Highly dependable, organised and able to manage multiple tasks effectively.
Demonstrates excellent attention to detail and takes pride in maintaining high standards.
Able to work confidently and independently while contributing positively to the wider team.
Maintains a positive, calm and can do attitude, even in busy environments.
Knowledge & Experience
Previous experience in a receptionist, front-of-house, hospitality or customer service role.
Experience working in a customer-facing environment with high service expectations.
Confident user of Microsoft Office 365 (Word, Outlook and basic Excel).
Qualifications
Minimum Grade C in English and Maths (or equivalent)
Fire Marshal (Training provided)
First Aid at Work Certificate (Training provided)
Stakeholders
Customers and community members
Clients and visitors
Centre team and colleagues across departments
Suppliers and contractors
What will we offer you?
£27,000 Per Annum
33 days Annual Leave (including Bank Holidays)
Birthday Off
Volunteering Days
Discounted Private Medical Insurance Cover
Life Assurance
Income Protection Insurance
Payroll Giving
Cycle Scheme
NEST Pension Scheme
Employee Assistance Programme
Annual Flu Jabs
Eye Tests
Training Support Package
Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
Annual Professional Membership Subscription
This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications.
💡 Quick Summary
Seeking a career-building opportunity? The Guest Experience Coordinator position is now open for candidates interested in the Event Management Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
