Job Description
Full job description
At thl, we're not just about travel; we're all about creating unforgettable journeys. As the leading tourism enterprise in New Zealand, we take pride in managing esteemed local brands such as Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting Co.
Our reach extends beyond borders as the largest campervan rental entity globally, with a presence in New Zealand, Australia, the United States, and the United Kingdom.
Our impressive array includes renowned names like Maui, Britz, Apollo, Mighty, Cheapa Campa, Hippie, El Monte RV, Road Bear, and Just Go.
The role:
We are on the lookout for dedicated Guest Experience Hosts to embark on a full-time, fixed-term journey with our Christchurch team during our bustling high season, for around 8 months. As a Guest Experience Host, you'll be the face of thl, greeting adventurers as they embark on their journey and ensuring their experience is seamless from start to finish. You'll be part of a vibrant team dedicated to providing top-notch customer service and making holiday dreams.
What you'll do includes the following:
Welcome customers with warmth and enthusiasm, guiding them through vehicle collection and return
Drive front-line sales, meeting individual and team targets with your professional sales expertise
Be the go-to expert on vehicle operations, on-road procedures, and local travel tips
Handle customer inquiries with grace, whether face-to-face, over the phone, or via email.
Participate actively in our health and safety culture, because everyone's well-being is our top priority.
Who you are:
A customer service superstar with relevant experience and a passion for people
Fluent in English, with excellent communication skills and computer literacy
Proficiency in a second language, particularly Spanish, German, Dutch and French, are advantageous
A problem-solver who thrives under pressure and enjoys working in a dynamic team environment
Flexible and ready to work a rotating roster, including weekends
In possession of a full, current driver's licence
What's in it for you?
Join a team that lives and breathes travel and experiences. Want to go on a road trip with friends and family? We'll hand you the keys. Want to go caving and abseiling? We'll provide the gear. Working for thl opens a world of fun experiences, and you'll probably have to rewrite your bucket list. We offer a competitive salary, flexible work arrangements, and development career opportunities. Our diverse crew will make you feel welcome from day one.
Ready for the adventure?
If you're eager to make each guest's journey memorable and have the skills we're looking for, we'd love to hear from you.
Thank you for your application, We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted.
Your privacy is important to us. Our privacy policy explains how we collect, process, use, store and disclose your personal data, as well as your rights associated with that data.
This policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary at the end of the document to understand the meaning of some of the terms used.
https://www.thlonline.com/privacy
Job details
Job family
NZ
Pay type
Hourly
Job start date
Monday, 29 September 2026
Christchurch, New Zealand
At thl, we're not just about travel; we're all about creating unforgettable journeys. As the leading tourism enterprise in New Zealand, we take pride in managing esteemed local brands such as Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting Co.
Our reach extends beyond borders as the largest campervan rental entity globally, with a presence in New Zealand, Australia, the United States, and the United Kingdom.
Our impressive array includes renowned names like Maui, Britz, Apollo, Mighty, Cheapa Campa, Hippie, El Monte RV, Road Bear, and Just Go.
The role:
We are on the lookout for dedicated Guest Experience Hosts to embark on a full-time, fixed-term journey with our Christchurch team during our bustling high season, for around 8 months. As a Guest Experience Host, you'll be the face of thl, greeting adventurers as they embark on their journey and ensuring their experience is seamless from start to finish. You'll be part of a vibrant team dedicated to providing top-notch customer service and making holiday dreams.
What you'll do includes the following:
Welcome customers with warmth and enthusiasm, guiding them through vehicle collection and return
Drive front-line sales, meeting individual and team targets with your professional sales expertise
Be the go-to expert on vehicle operations, on-road procedures, and local travel tips
Handle customer inquiries with grace, whether face-to-face, over the phone, or via email.
Participate actively in our health and safety culture, because everyone's well-being is our top priority.
Who you are:
A customer service superstar with relevant experience and a passion for people
Fluent in English, with excellent communication skills and computer literacy
Proficiency in a second language, particularly Spanish, German, Dutch and French, are advantageous
A problem-solver who thrives under pressure and enjoys working in a dynamic team environment
Flexible and ready to work a rotating roster, including weekends
In possession of a full, current driver's licence
What's in it for you?
Join a team that lives and breathes travel and experiences. Want to go on a road trip with friends and family? We'll hand you the keys. Want to go caving and abseiling? We'll provide the gear. Working for thl opens a world of fun experiences, and you'll probably have to rewrite your bucket list. We offer a competitive salary, flexible work arrangements, and development career opportunities. Our diverse crew will make you feel welcome from day one.
Ready for the adventure?
If you're eager to make each guest's journey memorable and have the skills we're looking for, we'd love to hear from you.
Thank you for your application, We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. Note that only selected candidates will be contacted.
Your privacy is important to us. Our privacy policy explains how we collect, process, use, store and disclose your personal data, as well as your rights associated with that data.
This policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary at the end of the document to understand the meaning of some of the terms used.
https://www.thlonline.com/privacy
Job details
Job family
NZ
Pay type
Hourly
Job start date
Monday, 29 September 2026
Christchurch, New Zealand
💡 Quick Summary
Seeking a career-building opportunity? The Guest Experience Host position is now open for candidates interested in the Driver Jobs sector. This role in Christchurch offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Driver Jobs is a plus.
