Job Description
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
GO WHERE YOU GROW
Discover a career fuelled by possibility at Travel + Leisure Co. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Grand Mercure Puka Park team as a Guest Experience Host today! Full time opportunities available.
How You’ll Shine?
Generating sales appointments for our sales centers located at our amazing resorts and via livestream
Establishing commonality and building rapport with your customers to ensure an exceptional experience is delivered
Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
Working closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process
Clearly articulating the benefits of traveling within the Wyndham Destinations community
Meeting targets and KPIs as set by the business
Meet targets and KPI's as set by the business
This role requires you to be available for weekend and public holiday shifts.
What You’ll Bring
To be successful in this role, you will be:
Previous experience within a similar hotel position is desirable, but not essential
No experience or qualifications required (NZQF Level 1 qualification is desirable but not required)
Fluency in English (written and verbal)
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Previous experience with a PMS system (Opera) advantageous
Have the ability to recognize and solve problems in the workplace
Must have the ability to work a flexible schedule, including nights, weekends, public and school holidays.
How You’ll Be Rewarded
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
Minimum of 30 hours per week guaranteed!
$27.86 per hour
Discounted hotel stays across the world
Subsidised Private Health Insurance (upon successful completion probation period)
Professional development funding
Base hourly rate coupled with performance based incentives
Monthly, Quarterly and Yearly Recognition Programs
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
GO WHERE YOU GROW
Discover a career fuelled by possibility at Travel + Leisure Co. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Grand Mercure Puka Park team as a Guest Experience Host today! Full time opportunities available.
How You’ll Shine?
Generating sales appointments for our sales centers located at our amazing resorts and via livestream
Establishing commonality and building rapport with your customers to ensure an exceptional experience is delivered
Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
Working closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process
Clearly articulating the benefits of traveling within the Wyndham Destinations community
Meeting targets and KPIs as set by the business
Meet targets and KPI's as set by the business
This role requires you to be available for weekend and public holiday shifts.
What You’ll Bring
To be successful in this role, you will be:
Previous experience within a similar hotel position is desirable, but not essential
No experience or qualifications required (NZQF Level 1 qualification is desirable but not required)
Fluency in English (written and verbal)
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Previous experience with a PMS system (Opera) advantageous
Have the ability to recognize and solve problems in the workplace
Must have the ability to work a flexible schedule, including nights, weekends, public and school holidays.
How You’ll Be Rewarded
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
Minimum of 30 hours per week guaranteed!
$27.86 per hour
Discounted hotel stays across the world
Subsidised Private Health Insurance (upon successful completion probation period)
Professional development funding
Base hourly rate coupled with performance based incentives
Monthly, Quarterly and Yearly Recognition Programs
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.
💡 Quick Summary
Seeking a career-building opportunity? The Guest Experience Host position is now open for candidates interested in the Hotel Jobs sector. This role in Pauanui offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
