Job Description
ACT, Erindale Leisure Centre - Wanniassa 2903
Are you passionate about promoting aquatic and leisure activities to the community?
Do you possess outstanding people skills with the ability to generate leads?
Are you passionate about fitness, love dealing with people and thrive on delivering unbeatable customer service?
The Site
Belgravia Leisure is the proud contract management partner for this amazing venue. Along with the Canberra Council, we will ensure that guests are delighted when they utilise our pool for their recreation and sporting needs.
Erindale Leisure Centre, formally known as Active Leisure Centre - offers a wide range of health, fitness, and recreational facilities, including: a 25m heated indoor pool and steam room, Group fitness studios with Les Mills, freestyle, cycle, and aqua classes, Gym facilities and personal training, Swim school for children, Tennis, squash, badminton, basketball, volleyball, and indoor soccer courts, Multi-purpose sports hall and private group training space and a Function rooms and theatre for events and hire. It’s a vibrant community hub catering to all ages and fitness levels.
About the Role
As a Guest Experience Officer, you will be a suitably experienced salesperson who will be responsible for the acquisition of new memberships for Health and Fitness and Learn to Swim. As part of the presales campaign, you will meet new member and program enrolment sales targets and KPIs.
With a strong sales and customer service background, you will have experience in achieving sales targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.
Key Accountabilities
Achieve set sales targets on a daily basis
Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
Process memberships and data entry in line with company processes and policy
To have a current and informed knowledge of all centre services and activities
Apply sound cash handling principles and use of Point of Sale (POS) systems
About You
You have experience in working in a team to achieve collective and individual targets. Possessing strong communication skills, you are able to build rapport and positive relationships with people. Ideally you will have at least 2 years’ experience in delivering strong customer experience and sales. With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.
You are tech savvy and have strong sales knowledge and understanding of sales-related performance KPIs. You also have strong interpersonal skills and the ability to communicate with a diverse range of guests. You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.
About the Qualifications
Current First Aid Certificate (Level 2)
Current CPR
Current Working with Children Check (or equivalent)
Current National Police Check
Customer service and sales experience
Experience in achieving collective and individual targets
Ability to work independently and in a team environment
Passion for customer experience
Strong interpersonal skills and the ability to communicate with a diverse range of guests
If you do not currently hold these qualifications you must be willing to acquire. Are you Interested?
If you are a person who is passionate about leisure and want to utilise your skills and experience in the leisure industry, we want to hear from you! The successful applicant will be available to work across a span of hours across the week, including weekend work.
To be eligible to apply for this position you must be eligible to work in Australia, with a valid driver licence and be willing to undergo a background check if requested.
Apply now!
About the Company
Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.
We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.
We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.
We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.
Are you passionate about promoting aquatic and leisure activities to the community?
Do you possess outstanding people skills with the ability to generate leads?
Are you passionate about fitness, love dealing with people and thrive on delivering unbeatable customer service?
The Site
Belgravia Leisure is the proud contract management partner for this amazing venue. Along with the Canberra Council, we will ensure that guests are delighted when they utilise our pool for their recreation and sporting needs.
Erindale Leisure Centre, formally known as Active Leisure Centre - offers a wide range of health, fitness, and recreational facilities, including: a 25m heated indoor pool and steam room, Group fitness studios with Les Mills, freestyle, cycle, and aqua classes, Gym facilities and personal training, Swim school for children, Tennis, squash, badminton, basketball, volleyball, and indoor soccer courts, Multi-purpose sports hall and private group training space and a Function rooms and theatre for events and hire. It’s a vibrant community hub catering to all ages and fitness levels.
About the Role
As a Guest Experience Officer, you will be a suitably experienced salesperson who will be responsible for the acquisition of new memberships for Health and Fitness and Learn to Swim. As part of the presales campaign, you will meet new member and program enrolment sales targets and KPIs.
With a strong sales and customer service background, you will have experience in achieving sales targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.
Key Accountabilities
Achieve set sales targets on a daily basis
Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
Process memberships and data entry in line with company processes and policy
To have a current and informed knowledge of all centre services and activities
Apply sound cash handling principles and use of Point of Sale (POS) systems
About You
You have experience in working in a team to achieve collective and individual targets. Possessing strong communication skills, you are able to build rapport and positive relationships with people. Ideally you will have at least 2 years’ experience in delivering strong customer experience and sales. With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.
You are tech savvy and have strong sales knowledge and understanding of sales-related performance KPIs. You also have strong interpersonal skills and the ability to communicate with a diverse range of guests. You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.
About the Qualifications
Current First Aid Certificate (Level 2)
Current CPR
Current Working with Children Check (or equivalent)
Current National Police Check
Customer service and sales experience
Experience in achieving collective and individual targets
Ability to work independently and in a team environment
Passion for customer experience
Strong interpersonal skills and the ability to communicate with a diverse range of guests
If you do not currently hold these qualifications you must be willing to acquire. Are you Interested?
If you are a person who is passionate about leisure and want to utilise your skills and experience in the leisure industry, we want to hear from you! The successful applicant will be available to work across a span of hours across the week, including weekend work.
To be eligible to apply for this position you must be eligible to work in Australia, with a valid driver licence and be willing to undergo a background check if requested.
Apply now!
About the Company
Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.
We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.
We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.
We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.
💡 Quick Summary
Seeking a career-building opportunity? The Guest Experience Officers position is now open for candidates interested in the Customer Care sector. This role in Wanniassa offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
