Job description
Guest Experience Team Member – Maldron Hotel Shoreditch

Part Time - 20 Hours Per Week

Our amazing hotel has an exciting opportunity for a Guest Experience. If you are looking to further your career in the hospitality industry, we would love to hear from you as this position offers the opportunity to grow. This is an exciting time of expansion for the Dalata Hotel Group and there are excellent opportunities on the horizon in the UK and Ireland.

Dalata Rewards
• Competitive salary
• Develop with Dalata: Training and Career Development opportunities
• Fully funded apprenticeships
• Save as you Earn Scheme
• Employee Assistant Programme
• Complimentary meals on duty
• Dalata staff rate at Clayton and Maldron hotels across UK, Ireland and Germany
• Family and friends rates at Clayton and Maldron hotels across UK, Ireland and Germany
• Food and Beverage discount at Clayton and Maldron hotels
• Uniform
• Eyecare vouchers
• Internal transfers and promotions
• Team social events and activities
• Long service awards
• Pension scheme
• 28 days holiday (including bank holiday) increasing yearly up to 33 days
• Monthly and yearly employee rewards programmes
• Complimentary use of hotel gym
• Refer a friend reward

Objective Of The Role

You will provide a friendly and efficient service to the hotel guests.

Key Duties And Responsibilities
• Provide excellent customer service in both Front Office and Food and Beverage
• A unique opportunity to cover both Front Office and Food and Beverage shifts
• Ensure a good working knowledge of food and wine and able to make recommendations
• Be friendly, courteous and professional at all times
• Up-sell and maximise sales revenue for Front Office and Food and Beverage whenever possible
• Greet and welcome our guests to the Hotel
• Register the guests and take payment
• Answer any queries the guest may have on in-house facilities and tourist information
• Update all guest information correctly in the computer
• Take and confirm guest reservations

Requirements
• An exuberant personality
• Previous hotel experience in a 3/4-star hotel property is desired but not essential
• Previous experience in a high-volume/fast-paced environment
• Excellent communication skills
• Micros and Opera Experience would be preferable
• Be able to work on your own initiative and cope well under pressure

About Our Culture

Dalata Hotel Group – Ireland’s largest hotel group. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us. In the near future, we will be opening the doors of more new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of: “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy, you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. Our unique and recognised training programmes will aid your professional and personal development. We pride ourselves on creating an objective, supportive and fair working environment for our employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer.
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