Job Description
Guest Relation Executive (GRE) is an essential role in the hospitality industry. As the first point of contact for guests, the GRE is responsible for creating a positive and welcoming experience for all visitors. They greet guests upon arrival, assist with check-in and check-out procedures, and provide information about resort amenities and services.
GRE DUTIES AND RESPONSIBILITIES :
Welcome guests during check-in and give a fond farewell to guests while checkout.
Handling guest complaints and concerns in an efficient and timely manner.
Overseeing VIP guests, arrivals and departures.
Coordinating and multi-tasking job duties in a busy environment.
Should possess detailed information about the resort, city as well as the competition.
Detailed information regarding arrivals and room requirements.
Have up-to-date information on daily room occupancy
Providing excellent customer service as per resort standards.
Greeting guests as they enter and exit the hotel.
Providing information regarding the resort, town attractions, activities, etc.
Check on VIP reservations, and complete their pre-registration formalities.
Allocate rooms to all arriving guests.
Maintain up-to-date information on room rates, current promotions, offers, and packages
Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
Coordinate with housekeeping for clearing of rooms.
Collect Guest feedback during guest departure along with his likes and dislikes.
Perform basic cashier activities as and when required.
Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
Give proper and complete handover to the next shift
Should be able to handle all guests without bias or prejudice.
Follow the house rules and policies laid down by the management.
Adhere to strict staff grooming and hygiene standards.
Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
Good command of the English & Hindi languages are essential, both written and verbal
Must possess strong organization time management skills, and attention to detail.
Must be guest service-focused and a team player.
A positive attitude and outgoing personality is essential.
Must be able to work shifts – days, evenings, weekends, and holidays.
Ability to relate well to resort guests and employees.
Professional in demeanor and presentation.
Personable, enthusiastic, self-motivated, and able to work independently.
Observant, discriminating, and detail-oriented
Ability to understand and carry out oral and written instructions and request clarification when needed.
Strong interpersonal and organizational skills.
Able to work morning, evening, weekend and holiday shifts.
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Food provided
Work Location: In person
GRE DUTIES AND RESPONSIBILITIES :
Welcome guests during check-in and give a fond farewell to guests while checkout.
Handling guest complaints and concerns in an efficient and timely manner.
Overseeing VIP guests, arrivals and departures.
Coordinating and multi-tasking job duties in a busy environment.
Should possess detailed information about the resort, city as well as the competition.
Detailed information regarding arrivals and room requirements.
Have up-to-date information on daily room occupancy
Providing excellent customer service as per resort standards.
Greeting guests as they enter and exit the hotel.
Providing information regarding the resort, town attractions, activities, etc.
Check on VIP reservations, and complete their pre-registration formalities.
Allocate rooms to all arriving guests.
Maintain up-to-date information on room rates, current promotions, offers, and packages
Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
Coordinate with housekeeping for clearing of rooms.
Collect Guest feedback during guest departure along with his likes and dislikes.
Perform basic cashier activities as and when required.
Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
Give proper and complete handover to the next shift
Should be able to handle all guests without bias or prejudice.
Follow the house rules and policies laid down by the management.
Adhere to strict staff grooming and hygiene standards.
Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
Good command of the English & Hindi languages are essential, both written and verbal
Must possess strong organization time management skills, and attention to detail.
Must be guest service-focused and a team player.
A positive attitude and outgoing personality is essential.
Must be able to work shifts – days, evenings, weekends, and holidays.
Ability to relate well to resort guests and employees.
Professional in demeanor and presentation.
Personable, enthusiastic, self-motivated, and able to work independently.
Observant, discriminating, and detail-oriented
Ability to understand and carry out oral and written instructions and request clarification when needed.
Strong interpersonal and organizational skills.
Able to work morning, evening, weekend and holiday shifts.
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Food provided
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Guest Relation Executive position is now open for candidates interested in the Hotel Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
