Job Description
Job Title: Guest Relations Executive (GRE)
Location: Mumbai - Andheri (East)
Job Type: Full-time
About Us:
We are Peninsula Redpine Hotel seeking a highly skilled and experienced Guest Relations Executive (GRE) to join our team. As a GRE, you will be responsible for providing exceptional guest experiences, ensuring that every guest feels valued, and anticipating their needs.
Job Summary:
We are looking for a highly motivated and guest-focused GRE to join our team. The successful candidate will be responsible for providing personalized guest experiences, resolving guest complaints, and collaborating with other departments to ensure seamless service.
Responsibilities:
- Provide exceptional guest experiences, ensuring that every guest feels valued and appreciated
- Anticipate and meet guest needs, resolving complaints and concerns in a professional and courteous manner
- Collaborate with other departments, including Front Office, Housekeeping, and Food & Beverage, to ensure seamless service
- Develop and maintain relationships with repeat guests, ensuring that their preferences and needs are met
- Conduct guest interactions, including check-in, check-out, and during-stay interactions
- Maintain accurate records of guest interactions, preferences, and complaints
- Participate in daily operations meetings to review guest feedback and implement service improvements
Requirements:
- 2+ years of experience in a guest-facing role, preferably in a luxury hotel or resort
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment, prioritizing multiple tasks and guests
- Strong problem-solving and conflict resolution skills
- Ability to maintain confidentiality and handle sensitive guest information
- Proficiency in property management systems (PMS) and Microsoft Office
- Fluency in English; additional languages an asset
Working Hours:
- Rotating shifts, including mornings, evenings, and weekends
- Overtime may be required during peak periods
- Benefits:
Meal allowance, uniform, and opportunities for career growth and development
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
• Food provided
• Leave encashment
• Provident Fund
Schedule:
• Rotational shift
Experience:
• total work: 1 year (Preferred)
Work Location: In person
Speak with the employer
++1 +6++7656+1
Location: Mumbai - Andheri (East)
Job Type: Full-time
About Us:
We are Peninsula Redpine Hotel seeking a highly skilled and experienced Guest Relations Executive (GRE) to join our team. As a GRE, you will be responsible for providing exceptional guest experiences, ensuring that every guest feels valued, and anticipating their needs.
Job Summary:
We are looking for a highly motivated and guest-focused GRE to join our team. The successful candidate will be responsible for providing personalized guest experiences, resolving guest complaints, and collaborating with other departments to ensure seamless service.
Responsibilities:
- Provide exceptional guest experiences, ensuring that every guest feels valued and appreciated
- Anticipate and meet guest needs, resolving complaints and concerns in a professional and courteous manner
- Collaborate with other departments, including Front Office, Housekeeping, and Food & Beverage, to ensure seamless service
- Develop and maintain relationships with repeat guests, ensuring that their preferences and needs are met
- Conduct guest interactions, including check-in, check-out, and during-stay interactions
- Maintain accurate records of guest interactions, preferences, and complaints
- Participate in daily operations meetings to review guest feedback and implement service improvements
Requirements:
- 2+ years of experience in a guest-facing role, preferably in a luxury hotel or resort
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment, prioritizing multiple tasks and guests
- Strong problem-solving and conflict resolution skills
- Ability to maintain confidentiality and handle sensitive guest information
- Proficiency in property management systems (PMS) and Microsoft Office
- Fluency in English; additional languages an asset
Working Hours:
- Rotating shifts, including mornings, evenings, and weekends
- Overtime may be required during peak periods
- Benefits:
Meal allowance, uniform, and opportunities for career growth and development
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
• Food provided
• Leave encashment
• Provident Fund
Schedule:
• Rotational shift
Experience:
• total work: 1 year (Preferred)
Work Location: In person
Speak with the employer
++1 +6++7656+1
💡 Quick Summary
Seeking a career-building opportunity? The Guest Relation Executive position is now open for candidates interested in the Hotel Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.