Job Description
Job description
Salary – £ plus service charge
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties
• Introduce a friend scheme
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.
About Us...
A bit about what you will do...
Guest Relations executives in our team are passionate about creating an exceptional experiences for our guests.
• Welcoming VIPs, such as heads of state, royalty, and celebrities in a warm, friendly, and professional way.
• Main point of contact for our guests throughout their stay, providing outstanding customer service.
• Promptly and courteously addressing their inquiries, requests, and concerns of our guests.
• Ensuring guest’s stay in the hotel exceeds their expectations.
More About You...
• providing high quality service comes naturally to you.
• Dedicated to creating memorable experiences.
• Excellent communication skills and a high standard of written and spoken English.
• A smart and professional appearance.
• Most of all, you will have an approachable, positive, and proactive manner.
• 5-star hotel experience in a similar role a real advantage.
Grow with us....
(INSERT FLOW CHART)
Skills
Fluent in English
Salary – £ plus service charge
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties
• Introduce a friend scheme
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.
About Us...
A bit about what you will do...
Guest Relations executives in our team are passionate about creating an exceptional experiences for our guests.
• Welcoming VIPs, such as heads of state, royalty, and celebrities in a warm, friendly, and professional way.
• Main point of contact for our guests throughout their stay, providing outstanding customer service.
• Promptly and courteously addressing their inquiries, requests, and concerns of our guests.
• Ensuring guest’s stay in the hotel exceeds their expectations.
More About You...
• providing high quality service comes naturally to you.
• Dedicated to creating memorable experiences.
• Excellent communication skills and a high standard of written and spoken English.
• A smart and professional appearance.
• Most of all, you will have an approachable, positive, and proactive manner.
• 5-star hotel experience in a similar role a real advantage.
Grow with us....
(INSERT FLOW CHART)
Skills
Fluent in English
💡 Quick Summary
Seeking a career-building opportunity? The Guest Relations Executive position is now open for candidates interested in the Hotel Jobs sector. This role in Egham offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
