Guest Relations Executive

Job Title: Guest Relations Executive / Senior Guest

Relations Executive

Location: Goa

We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.

Roles and Responsibilities

• Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay.

• Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate

completion of all necessary documentation.

• Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.

• Administrative Support: Maintain and organize files, records, and documents, updating them as

needed. Create and manage spreadsheets for reporting and operational needs.

• Property Management Support:

• Conduct inventory checks and maintain records.

• Assist in the procurement of monthly supplies.

O Step in as the property in-charge during the absence of the property manager.

• Food and Beverage Assistance: Support the service of food and beverages to ensure guest satisfaction.

• Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.

• Cross-Location Travel: Be willing to travel to other properties in South and West India when required.

Qualifications/Knowledge/Experience

• A minimum of 6 months of industrial training or relevant experience in hospitality.