Guest Relations Executive

Job description

Salary – £ plus service charge

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.

• Uniform offered and dry cleaned.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties

• Introduce a friend scheme

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

About Us...

A bit about what you will do...

Guest Relations executives in our team are passionate about creating an exceptional experiences for our guests.

• Welcoming VIPs, such as heads of state, royalty, and celebrities in a warm, friendly, and professional way.

• Main point of contact for our guests throughout their stay, providing outstanding customer service.

• Promptly and courteously addressing their inquiries, requests, and concerns of our guests.

• Ensuring guest’s stay in the hotel exceeds their expectations.

More About You...

• providing high quality service comes naturally to you.

• Dedicated to creating memorable experiences.

• Excellent communication skills and a high standard of written and spoken English.

• A smart and professional appearance.

• Most of all, you will have an approachable, positive, and proactive manner.

• 5-star hotel experience in a similar role a real advantage.

Grow with us....

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Skills

Fluent in English