Job Description
Job description
Job Ref: JI24707
Branch: The Dilly A Leonardo Royal Hotel
Location: The Dilly A Leonardo Royal Hotel, London (West)
Salary/Benefits: Competitive Salary Fantastic Benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 27/0+/2026
Closing date: 2+/10/2026
Be Yourself – Be a Bold Team Player – Be Leonardo
As a Guest Relations Executive you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be taking care of everything that might be sought after by a guest, with a true desire to satisfy their needs in the fast-paced environment of our hotel.
Some of the perks our colleagues enjoy include:
• Special rates on Leonardo Hotel rooms across the UK Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression
If you’re our ideal Guest Relations Officer, you will:
• Be yourself!
• Enjoy engaging with guests and creating those “wow” moments – we love that our guests leave with a desire to come back!
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Feel confident to promote the services that we offer at the hotel
• Act as an approachable point of contact between guests and the team
• Be able to multitask and manage guests’ queries efficiently
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!
About The Dilly, A Leonardo Royal Hotel
The Dilly on Piccadilly is in the heart of the action. We bring you the best of London's essence in our local cuisine, upbeat vibe and style. Bringing together luxury and history, The Dilly is one of London's finest hotels and once even had the patronage of King George V!
We are located in the beating heart of Piccadilly, directly up from Piccadilly Circus. Just a two minute walk from the Tube station, you can’t miss us. We are well connected with local cab companies and can arrange airport transfers from all the London airports, just let us know in advance.
About Leonardo Hotels
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.
Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK Ireland, and have come a long way since we opened our first hotel in Ireland back in 1++3! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.
As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing
At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!
We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!
Job Ref: JI24707
Branch: The Dilly A Leonardo Royal Hotel
Location: The Dilly A Leonardo Royal Hotel, London (West)
Salary/Benefits: Competitive Salary Fantastic Benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 27/0+/2026
Closing date: 2+/10/2026
Be Yourself – Be a Bold Team Player – Be Leonardo
As a Guest Relations Executive you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be taking care of everything that might be sought after by a guest, with a true desire to satisfy their needs in the fast-paced environment of our hotel.
Some of the perks our colleagues enjoy include:
• Special rates on Leonardo Hotel rooms across the UK Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression
If you’re our ideal Guest Relations Officer, you will:
• Be yourself!
• Enjoy engaging with guests and creating those “wow” moments – we love that our guests leave with a desire to come back!
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Feel confident to promote the services that we offer at the hotel
• Act as an approachable point of contact between guests and the team
• Be able to multitask and manage guests’ queries efficiently
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!
About The Dilly, A Leonardo Royal Hotel
The Dilly on Piccadilly is in the heart of the action. We bring you the best of London's essence in our local cuisine, upbeat vibe and style. Bringing together luxury and history, The Dilly is one of London's finest hotels and once even had the patronage of King George V!
We are located in the beating heart of Piccadilly, directly up from Piccadilly Circus. Just a two minute walk from the Tube station, you can’t miss us. We are well connected with local cab companies and can arrange airport transfers from all the London airports, just let us know in advance.
About Leonardo Hotels
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.
Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK Ireland, and have come a long way since we opened our first hotel in Ireland back in 1++3! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.
As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing
At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!
We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!
💡 Quick Summary
Seeking a career-building opportunity? The Guest Relations Executive position is now open for candidates interested in the Hotel Jobs sector. This role in England offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
