Guest Relations Officer (Executive Lounge Attendant
Additional Information
Job Number250+2744
Job CategoryRooms & Guest Services Operations
LocationSydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia, 2000
SchedulePart Time
Located Remotely?N
Position Type Non-Management
Our Guest Relations Officer takes the initiative and delivers a wide range of services to make sure that guests thoroughly enjoy their experience. Whether setting up the buffet, clearing tables, communicating with the kitchen, welcoming, interacting and serving guests, or cleaning work areas and supplies, the Guest Relations Officer makes transactions feel like part of the experience.
What we ask of you:
A genuinely warm & welcoming demeanour
Personable communication skills
Energising motivation – it’s infectious - no job is too big or too small
A passion for the industry, a want to be the best in service
Food & Beverage experience
New South Wales Responsible Service of Alcohol
Australian Working Rights
Ensure uniform and personal appearance are clean and professional
Respond to special requests from guests with unique needs
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets
Speak with others using clear and professional language; answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others; support team to reach common goals
Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10-15kg without assistance. Perform other reasonable job duties as requested by Supervisors
POSITION SUMMARY
Completing the opening preparation and pack-down duties to ensure that the Executive Lounge is prepared for service
Warmly and graciously greet all guests upon arrival and bid guests farewell upon departure
Answer incoming phone calls to the Executive Lounge
Alert the kitchen if food/beverage needs to be replenished and promptly refill food/beverage items
Complete food and beverage requisition for the next day’s delivery
Restock, refill and clear counters and tables at the end of every shift
Maintain a positive inter-departmental relationship through the hotel and with outside vendors
Abide by NSW Responsible Service of ******* when serving ******* to guests
Serving each guest on a one-to-one basis with utmost courtesy
Inspecting and maintaining overall cleanliness and appearance of the Executive Lounge, including temperature, lighting, and music
Quickly clear dirty table settings and sanitize for the next seating
Communicate VIP arrivals to designated personnel for ****** and delivery of amenities, deliver food & beverage amenities to guests’ room daily as instructed
Perks, Rewards, Motivations
Team-spirited co-workers
Encouraging leadership
Discounted room rates on hotels worldwide
Discount on food and beverages at participating Marriott International hotels worldwide
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.