Job Description
Our Guest Relations Officer takes the initiative and delivers a wide range of services to make sure that guests thoroughly enjoy their experience. Whether setting up the buffet, clearing tables, communicating with the kitchen, welcoming, interacting and serving guests, or cleaning work areas and supplies, the Guest Relations Officer makes transactions feel like part of the experience.
What we ask of you:
A genuinely warm & welcoming demeanour
Personable communication skills
Energising motivation – it’s infectious - no job is too big or too small
A passion for the industry, a want to be the best in service
Food & Beverage experience
New South Wales Responsible Service of Alcohol
Australian Working Rights
Ensure uniform and personal appearance are clean and professional
Respond to special requests from guests with unique needs
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets
Speak with others using clear and professional language; answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others; support team to reach common goals
Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10-15kg without assistance. Perform other reasonable job duties as requested by Supervisors
What we ask of you:
A genuinely warm & welcoming demeanour
Personable communication skills
Energising motivation – it’s infectious - no job is too big or too small
A passion for the industry, a want to be the best in service
Food & Beverage experience
New South Wales Responsible Service of Alcohol
Australian Working Rights
Ensure uniform and personal appearance are clean and professional
Respond to special requests from guests with unique needs
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets
Speak with others using clear and professional language; answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others; support team to reach common goals
Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10-15kg without assistance. Perform other reasonable job duties as requested by Supervisors
💡 Quick Summary
Seeking a career-building opportunity? The Guest Relations Officer (Executive Lounge Attendant) position is now open for candidates interested in the Hotel Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
