Job Description
Full job description
Guest Service Agent
Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members!
Why you will love working for Hilton!
Access to the world’s best Team Member Travel Program with highly discounted rates
Discounts of up to 25-50% on products and services in participating Hilton outlets
Comprehensive training and support for your new role
Access to Hilton University training, offering more than 3000 learning programs
Extensive range of career development opportunities
About West Hotel
West Hotel Sydney, Curio Collection by Hilton is located near Barangaroo at 65 Sussex Street Sydney. West offers discerning corporate and leisure travellers a truly unique hotel experience with 182 designer rooms including four suites, a modern Australian restaurant and bar, a private meeting/dining room, stunning internal garden Atrium and a fully equipped gym.
What will you be doing?
A Guest Service Agent truly influences the first impressions of our Guests and are responsible for performing the following tasks:
Welcoming and fulfilling the check-in process for Guests and group arrivals
Completing the check-out process for departing guests using the hotel systems
Manage, effectively and efficiently, Guest requests, inquiries, and complaints
Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Maximize sales revenues through up-selling and marketing programs
Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
What are we looking for?
Calm, efficient, and organized with great attention to detail
Excellent personal presentation and communication skills
Ability to multi-task while maintaining a positive attitude when working with a Guest
Computer literate and able to navigate through Company systems
Demonstrated experience within hospitality, retail, or fast food
Travel the world and grow your career with Hilton
Hilton has been awarded the #1 World’s Best Workplace by the Great Place to Work® Institute and Fortune!
This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.
Guest Service Agent
Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members!
Why you will love working for Hilton!
Access to the world’s best Team Member Travel Program with highly discounted rates
Discounts of up to 25-50% on products and services in participating Hilton outlets
Comprehensive training and support for your new role
Access to Hilton University training, offering more than 3000 learning programs
Extensive range of career development opportunities
About West Hotel
West Hotel Sydney, Curio Collection by Hilton is located near Barangaroo at 65 Sussex Street Sydney. West offers discerning corporate and leisure travellers a truly unique hotel experience with 182 designer rooms including four suites, a modern Australian restaurant and bar, a private meeting/dining room, stunning internal garden Atrium and a fully equipped gym.
What will you be doing?
A Guest Service Agent truly influences the first impressions of our Guests and are responsible for performing the following tasks:
Welcoming and fulfilling the check-in process for Guests and group arrivals
Completing the check-out process for departing guests using the hotel systems
Manage, effectively and efficiently, Guest requests, inquiries, and complaints
Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Maximize sales revenues through up-selling and marketing programs
Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
What are we looking for?
Calm, efficient, and organized with great attention to detail
Excellent personal presentation and communication skills
Ability to multi-task while maintaining a positive attitude when working with a Guest
Computer literate and able to navigate through Company systems
Demonstrated experience within hospitality, retail, or fast food
Travel the world and grow your career with Hilton
Hilton has been awarded the #1 World’s Best Workplace by the Great Place to Work® Institute and Fortune!
This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.
💡 Quick Summary
Seeking a career-building opportunity? The Guest Service Agent position is now open for candidates interested in the Hotel Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
