Guest Service Agent

Full job description
Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

Meeting and greeting guests a the Hotel
Provide quality service to guests by responding to their requests promptly,
efficiently and courteously during check-in, check-out and throughout their

stay.

Maintain control of guest and hotel accounts ensuring that all charges are
accurate and posted on a timely basis.

Maintain strict security procedures with credit and cash transactions,
accounting procedures, issue of room keys and guest confidentiality.

Ensure accuracy of reservations in respect of depositing information,
billing/credit details, VIP/Guest special requests, room rates and guest

information..

Ensure procedures are followed in regards to guest transportation,
luggage collection and storage, and guest confidentiality.

Have excellent product knowledge. Use every opportunity to promote
Hotel facilities and maximize sales.

Booking activities and balancing activities
Security walks where required
Assisting with luggage and other guest requests
Cleaning of lobby and general Front Office / guest areas
Assisting with directions, internet, hotel facilities and general information
that guests require

Provide efficient, friendly and professional service to all guests.

Lead by example when attending to guest requests. Show efficiency in
constantly striving to provide Total Customer Satisfaction.

Take initiative to ensure that interactions with our customers (internal or
external) are positive and productive, call the Manager on Duty if difficulties

arise.

Work together with trust so that colleagues and management meet the
goals of the department/Hotel.

Treat customers and colleagues from all cultural groups with respect,
sensitivity and transparency.

Take every opportunity to be a “salesperson” by active selling of special
promotions and facilities available within the Hotel.

Implement the Accor values and Accor customer vision to ‘Offer the Best
Service to Our Customers’.

Any other reasonable request within your range of competence as required
by your Supervisor or Hotel Management.


Additional Information

Benefits of working at Mercure QT Resort

Work Your Way - Speak with us about your desired work life balance and make it a reality!
Free use and access of our gym, saunas, hot tubs and swimming pool.
Meals provided while on duty.
Accommodation discounts & Free Anniversary Stay.
Employee Assistance Program.
Fantastic career growth opportunities.
Ability to make a difference through our Corporate Social Responsibility activities.
Employee benefit card offering discounted rates with Accor worldwide.
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.