Job Description
The Hotel Britomart
Smart, soulful and contemporary, The Hotel Britomart welcomes guests to the best of downtown waterfront Auckland. New Zealand’s first 5 Green Star hotel has 104 beautiful timber-lined, cocoon-like rooms and luxurious suites with New Zealand art, custom features and bespoke amenities. Downstairs, in the beautiful surrounds of the heritage buildings is kingi, a restaurant that also celebrates sustainability and provides exceptional cuisine and hospitality for the public and guests of The Hotel Britomart.
You will thrive on immersing yourself in the brand, hotel operations and be proud to be part of The Hotel Britomart team.The role will report to the Front Office Manager.
About the Role
The Hotel Britomart has opportunities for enthusiastic and career driven team players to join our team as Guest Services Agent in our Front Office Team.
Deliver the warmest of welcomes with a friendly ‘Kia Ora’ or the fondest of farewells with a ‘Haere rā’.
Actively contribute to the department’s key performance indicators: TripAdvisor, Net Promotor Score, RevMax.
Perform valet parking duties.
Be familiar with all room types, rates and services provided by the hotel.
Process guest mail, messages, and deliveries.
Handle all reservation requests in an efficient and friendly manner.
Cross train in night audit duties.
More About You
You can work independently but you also acknowledge that your work is a key part of the team that delivers memorable moments
Your grooming and personal presentation sets you apart from the rest
You have an absolute passion for New Zealand culture, and are environmentally and sustainably savvy
You will ideally have prior experience in a similar role in a 4 or 5 star hotel
You have experienced the advantage of hotels operational systems and possess knowledge of Protel/Opera.
Degree or Diploma in Hospitality Management preferred
A holder of a full New Zealand driver license
The Hotel Britomart Team Benefits:
Free celebratory night including breakfast stay after 6 months
Accommodation and food and beverage discount for Team Members
Team Member accommodation discount internationally via TFE Hotels
Friends and family rates at The Hotel Britomart and Internationally via TFE Hotels
Boost Benefits
Reward and recognition program
Career development pathway
Retail discounts
Team meal provided per shift
Uniform and dry-cleaning of uniform
To lodge your interest in this fabulous opportunity we welcome applications from driven, passionate, experienced candidates seeking a foundational role in this exquisite property.
Valid New Zealand working rights is essential.
Report this job advert
Be careful
Smart, soulful and contemporary, The Hotel Britomart welcomes guests to the best of downtown waterfront Auckland. New Zealand’s first 5 Green Star hotel has 104 beautiful timber-lined, cocoon-like rooms and luxurious suites with New Zealand art, custom features and bespoke amenities. Downstairs, in the beautiful surrounds of the heritage buildings is kingi, a restaurant that also celebrates sustainability and provides exceptional cuisine and hospitality for the public and guests of The Hotel Britomart.
You will thrive on immersing yourself in the brand, hotel operations and be proud to be part of The Hotel Britomart team.The role will report to the Front Office Manager.
About the Role
The Hotel Britomart has opportunities for enthusiastic and career driven team players to join our team as Guest Services Agent in our Front Office Team.
Deliver the warmest of welcomes with a friendly ‘Kia Ora’ or the fondest of farewells with a ‘Haere rā’.
Actively contribute to the department’s key performance indicators: TripAdvisor, Net Promotor Score, RevMax.
Perform valet parking duties.
Be familiar with all room types, rates and services provided by the hotel.
Process guest mail, messages, and deliveries.
Handle all reservation requests in an efficient and friendly manner.
Cross train in night audit duties.
More About You
You can work independently but you also acknowledge that your work is a key part of the team that delivers memorable moments
Your grooming and personal presentation sets you apart from the rest
You have an absolute passion for New Zealand culture, and are environmentally and sustainably savvy
You will ideally have prior experience in a similar role in a 4 or 5 star hotel
You have experienced the advantage of hotels operational systems and possess knowledge of Protel/Opera.
Degree or Diploma in Hospitality Management preferred
A holder of a full New Zealand driver license
The Hotel Britomart Team Benefits:
Free celebratory night including breakfast stay after 6 months
Accommodation and food and beverage discount for Team Members
Team Member accommodation discount internationally via TFE Hotels
Friends and family rates at The Hotel Britomart and Internationally via TFE Hotels
Boost Benefits
Reward and recognition program
Career development pathway
Retail discounts
Team meal provided per shift
Uniform and dry-cleaning of uniform
To lodge your interest in this fabulous opportunity we welcome applications from driven, passionate, experienced candidates seeking a foundational role in this exquisite property.
Valid New Zealand working rights is essential.
Report this job advert
Be careful
💡 Quick Summary
Seeking a career-building opportunity? The Guest Service Agent position is now open for candidates interested in the Hotel Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
