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Acton ACT
50 km
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Guest Service Agent
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Canberra ACT 2601
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At the centre of Canberra, you will find BreakFree Capital Tower on the shores of Lake Burley Griffin. The property offers self-contained one and two bedroom apartments, and three bedroom penthouses, surrounded by landscaped parklands. On your days off, immerse yourself in the abundance of offerings that our nation’s capital has to offer. Explore iconic landmarks such as the National Gallery, the War Memorial, and Parliament House; or take a leisurely stroll through the bustling shopping and dining precinct.
Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Primary Responsibilities
Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
Confidant in communicating with guests and colleagues to ensure cohesive collaboration
Conquer challenges alongside guests, transforming dilemmas into success stories
Promote hotel amenities and services by having a deep understanding of products and offerings
Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
Display proficiency in accurately handling reservations and managing guest accounts
Skills and Experience
Previous experience in hotel front desk operations is a valuable asset
Innovative approach to exceeding customer service expectations
Skilled at collaborating within teams, as well as working independently
Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
Proficiency in both written and verbal communication
Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required
Accor Benefits
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
Start of main content
Job title, keywords or company
Acton ACT
50 km
Jobs you haven't seen
filter
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
jobs in Acton ACT
500+ jobs
Enthusiastic & Inspiring Primary Tutors
Kip McGrath
Flynn ACT 2615
Assistant Manager
Accor Apartments & Realty
Braddon ACT 2612
Country Road - Concession Manager - David Jones Canberra - ACT
Country Road Group
Canberra ACT
On-the-job training
General Manager - Sales ACT
AVEC
Canberra ACT
Parental leave
Opportunities for promotion
Work from home
Trenery - Part Time Sales Consultant - David Jones Canberra - ACT
Country Road Group
Canberra ACT
Employee discount
Store Manager
Haymes Paint
Phillip ACT 2606
Inclusive Employment Manager - Mental Health Specialist
ORS
Mitchell ACT 2911
Parental leave
Sales Assistant | GAZMAN Woden
GAZMAN
Phillip ACT
EL2 Registrar
Administrative Review Tribunal
Greater Canberra ACT
Employee assistance program
Salary packaging
Guest Service Agent
Accor Apartments & Realty
Canberra ACT 2601
Retail Delivery Manager
QIC Limited
Canberra ACT
Talent Acquisition Partner - AUS010302
Electro Optic Systems Pty Ltd
Canberra ACT
Account Manager, Merchants
GWA Group
Kingston ACT
Cultural Practice Lead
Key Assets
Canberra ACT
E-learning courses provided
Annual leave
Gym membership
Insurance services
Employee assistance program
Salary packaging
Government Affairs Manager
Chartered Accountants ANZ
Canberra ACT
Experienced HR/HC local driver
Tony Innaimo Transport
Canberra ACT
BPM Technical Architecture Leader
Showtime Consulting
Canberra ACT 2601
View similar jobs with this employer
Domestic Assistants
Kirinari Community Services
Belconnen ACT 2616
Electrical Works Practices Officer - Overhead
Evoenergy
Greenway ACT 2900
Gym membership
On-site parking
Enterprise Account Executive
Pluralsight
Canberra ACT
Professional development assistance
Annual leave
Unlimited annual leave
Electrical Works Practices Officer - Switching
Evoenergy
Greenway ACT 2900
Gym membership
On-site parking
Design Manager
Icon
Canberra ACT
Parental leave
Employee assistance program
Visited 12 hours ago
Head of HSEQ
Benmax
Canberra ACT
Relocation assistance
Company car
Visited 12 hours ago
Aboriginal and Torres Strait Islander Partnerships Officer | Full-time Temporary
Justice and Community Safety
Canberra ACT
Visited 11 hours ago
Assistant Director, Reporting | Full-time Temporary with a Possibility of Permanency
Infrastructure Canberra
Canberra ACT
Visited 11 hours ago
People also searched:
Employers: Post a Job
At the centre of Canberra, you will find BreakFree Capital Tower on the shores of Lake Burley Griffin. The property offers self-contained one and two bedroom apartments, and three bedroom penthouses, surrounded by landscaped parklands. On your days off, immerse yourself in the abundance of offerings that our nation’s capital has to offer. Explore iconic landmarks such as the National Gallery, the War Memorial, and Parliament House; or take a leisurely stroll through the bustling shopping and dining precinct.
Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Primary Responsibilities
Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
Confidant in communicating with guests and colleagues to ensure cohesive collaboration
Conquer challenges alongside guests, transforming dilemmas into success stories
Promote hotel amenities and services by having a deep understanding of products and offerings
Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
Display proficiency in accurately handling reservations and managing guest accounts
Skills and Experience
Previous experience in hotel front desk operations is a valuable asset
Innovative approach to exceeding customer service expectations
Skilled at collaborating within teams, as well as working independently
Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
Proficiency in both written and verbal communication
Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required
Accor Benefits
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
💡 Quick Summary
Seeking a career-building opportunity? The Guest Service Agent position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
