Job Description
Are you a passionate guest services professional who enjoys delivering bespoke and memorable experiences? We have the job for you!
$25.80 + shift allowances and penalty rates
Complimentary daily meals
Free gym membership + pool access
Uniform and training provided
As a Guest Services Agent you will be the first point of contact for our guests, playing a crucial role in ensuring a warm and welcoming atmosphere. You will handle check-ins and check-outs, address guest inquiries, and provide top-notch service to enhance the overall guest experience.
A bit about us...
At West HQ, we offer more than just premier accommodation with luxurious touches. Situated in the middle of Western Sydney, minutes from the M7 Motorway and only 45 minutes from Sydney’s CBD, our location is unparalleled. With 164 rooms, eight multi-purpose event venues and an on-site bar and restaurant, Novotel Sydney, West HQ is one of the best all-encompassing hotels in the country.
The main duties of this role include:
Deliver service excellence, from check in to check out and everywhere in between
Often be the first point of contact for guests and visitors
Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities
So who are we looking for?
The ideal candidate will be someone who goes the extra mile to provide a memorable guest experience with the ability to think on their feet and quickly resolve issues. This role requires someone who has a genuine customer service focus and who enjoys working part of a team.
To be considered for this role, you will need:
Experience in the same or a similar role within the Hotel Industry
A passion to deliver great customer service
Excellent personal presentation and conduct
Superior communication skills
Intermediate computer and Microsoft suite experience
Experience working with PMS, Opera or Fidelio (preferred)
Availability days, nights and weekends (flexible rosters)
Responsible service of ******* competency card (or willingness to obtain)
$25.80 + shift allowances and penalty rates
Complimentary daily meals
Free gym membership + pool access
Uniform and training provided
As a Guest Services Agent you will be the first point of contact for our guests, playing a crucial role in ensuring a warm and welcoming atmosphere. You will handle check-ins and check-outs, address guest inquiries, and provide top-notch service to enhance the overall guest experience.
A bit about us...
At West HQ, we offer more than just premier accommodation with luxurious touches. Situated in the middle of Western Sydney, minutes from the M7 Motorway and only 45 minutes from Sydney’s CBD, our location is unparalleled. With 164 rooms, eight multi-purpose event venues and an on-site bar and restaurant, Novotel Sydney, West HQ is one of the best all-encompassing hotels in the country.
The main duties of this role include:
Deliver service excellence, from check in to check out and everywhere in between
Often be the first point of contact for guests and visitors
Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities
So who are we looking for?
The ideal candidate will be someone who goes the extra mile to provide a memorable guest experience with the ability to think on their feet and quickly resolve issues. This role requires someone who has a genuine customer service focus and who enjoys working part of a team.
To be considered for this role, you will need:
Experience in the same or a similar role within the Hotel Industry
A passion to deliver great customer service
Excellent personal presentation and conduct
Superior communication skills
Intermediate computer and Microsoft suite experience
Experience working with PMS, Opera or Fidelio (preferred)
Availability days, nights and weekends (flexible rosters)
Responsible service of ******* competency card (or willingness to obtain)
💡 Quick Summary
Seeking a career-building opportunity? The Guest Service Agent - Front Desk (Part Time) position is now open for candidates interested in the Hotel Jobs sector. This role in Rooty Hill offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
