Guest Service Agent

The Hilton Suites Toronto/Markham Conference Centre & Spa is seeking an energetic, self-motivated individual to join our team. Are you passionate about providing an exceptional guest experience? If your answer is “Yes”, we would like to meet you.

First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Center and Spa, your charisma and professionalism will create a sense of welcome, turning moments into memories for all our guests!

We do require candidates to be available on weekdays, weekends and holidays for both day shifts and evening shifts.

POSITION SUMMARY:

The Guest Service Agent will work on a rotating basis in some or all of the areas of the Front Office including Reception, Cashier, and Telephone. All Guest Service Agents must aim to provide the ultimate in service and courtesy to guests of Hilton Suites from the time of registration to the time of departure. This will be done through analyzing and interpreting the needs of guests and offer the appropriate options, solutions and resolutions as required.

DUTIES & RESPONSIBILITIES:

· Check-in and check-out of guests

· Collect payments – cash, debit and credit and maintaining a float

· Consistently providing exceptional customer service by exceeding guests expectations

· Provide general information to guests (i.e. directions, restaurant hours etc)

· Take care of all guests needs (i.e. arrange transportation, wake up calls etc)

· Review service requests for arrivals

· Take ownership of all guests complaints and rectify the complaint quickly and efficiently

· Communicate information regarding Guests needs and to other Team Members and Departments

· Other duties assigned by the Front Desk Manager or Supervisor

Job Requirements:

· Excellent guest service skills

· Possesses a passion for customer service and the ability to exceed customer expectations

· A team player

· Exceptional conflict resolution skills

· Able to effectively communicate both verbally and in writing

· Computer literate

· Ability to stand for long periods of time

· Proven ability to be organized, multi-task and prioritize

· Completion of High School, GED or equivalent

· Good command of English

· Knowledge of ONQ system is an asset

· Fluent in Mandarin and/or Cantonese is an asset

· Flexible shift availability

Hilton Toronto/Markham Suites is an Equal Opportunity Employer and values diversity in the workplace. As such, all applicants that qualify will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, ****** orientation, or any other status or characteristics protected by the Human Rights Code.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Human Rights Code, Hilton Toronto/Markham Suites will provide accommodations to applicants with disabilities through the recruitment, selection and/or assessment process. Accommodations are available on request for candidates taking part in all aspects of the selection process. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.

This job posting is for an active existing vacancy in the Front Office Department.

We would like to thank all applicants for their interest, however, only those who are legally eligible to work in Canada and those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

On-site parking
Schedule:

8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
Weekends as needed
Application question(s):

How many years of ONQ system experience do you have?
Experience:

customer service: 1 year (preferred)
Work Location: In person