Job Description
Full job description
QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.
QT Hotels & Resorts is part of EVT, one of Australasia’s market-leading experience creators, offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.
EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.
Key Accountabilities
Anticipate and attend to the guest’s needs and desires immediately.
Offer a warm and friendly salutation to hotel guests as they enter and depart from the Hotel.
Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines.
Process daily guest transactions and accounts accurately and efficiently.
Work with the Housekeeping, Reservations, and Maintenance departments, to ensure that the Hotel’s rooms are properly prepared for arriving guests.
Communicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest’s wishes.
Promptly action all guest messages and facsimiles.
Communicate any pertinent guest comments, particularly guest complaints, to the Hotel management.
Be fully conversant with regard to all information on the area as a destination, the services available at and through the hotel, any special events taking place in the area.
Have a full working knowledge of all current room rates and packages available at the Hotel.
Book, update, amend and file all reservations accurately and in a timely manner.
Participate in all rostered theoretical and on-the-job training sessions.
Comply with all of the hotel’s operational policies & procedures.
Maintain a clean & safe working environment.
Have a full knowledge of, and practice all of the hotel’s established workplace health and safety guidelines (WH&S).
Adhere to all established cashiering policies and procedures.
Ensure the protection and maintenance of all operating equipment
Complete all assigned opening and closing duties.
Give assistance to the telephonists and back office personnel when required.
Attend all scheduled meetings.
Love catching the latest movies, dining at trendy restaurants, staying in incredible hotels, or even hitting the slopes at Thredbo? Well, you're about to. EVT Perks offer a range of always-on discounts on our amazing entertainment and travel experiences across Australia and New Zealand. Best of all, these perks are available to every EVT employee, including casual employees, starting from day one.
Join QT Hotels & Resorts and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.
When you click apply you will be directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying.
QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.
QT Hotels & Resorts is part of EVT, one of Australasia’s market-leading experience creators, offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.
EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.
Key Accountabilities
Anticipate and attend to the guest’s needs and desires immediately.
Offer a warm and friendly salutation to hotel guests as they enter and depart from the Hotel.
Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines.
Process daily guest transactions and accounts accurately and efficiently.
Work with the Housekeeping, Reservations, and Maintenance departments, to ensure that the Hotel’s rooms are properly prepared for arriving guests.
Communicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest’s wishes.
Promptly action all guest messages and facsimiles.
Communicate any pertinent guest comments, particularly guest complaints, to the Hotel management.
Be fully conversant with regard to all information on the area as a destination, the services available at and through the hotel, any special events taking place in the area.
Have a full working knowledge of all current room rates and packages available at the Hotel.
Book, update, amend and file all reservations accurately and in a timely manner.
Participate in all rostered theoretical and on-the-job training sessions.
Comply with all of the hotel’s operational policies & procedures.
Maintain a clean & safe working environment.
Have a full knowledge of, and practice all of the hotel’s established workplace health and safety guidelines (WH&S).
Adhere to all established cashiering policies and procedures.
Ensure the protection and maintenance of all operating equipment
Complete all assigned opening and closing duties.
Give assistance to the telephonists and back office personnel when required.
Attend all scheduled meetings.
Love catching the latest movies, dining at trendy restaurants, staying in incredible hotels, or even hitting the slopes at Thredbo? Well, you're about to. EVT Perks offer a range of always-on discounts on our amazing entertainment and travel experiences across Australia and New Zealand. Best of all, these perks are available to every EVT employee, including casual employees, starting from day one.
Join QT Hotels & Resorts and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.
When you click apply you will be directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying.
💡 Quick Summary
Seeking a career-building opportunity? The Guest Service Agent - QT Queenstown position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Queenstown offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.