Job Description
Job Responsibilities
Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay:
§ Greets guest and processes hotel registration.
§ Develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times.
§ Ensure all guest account details are correct and accurate.
§ Keeps current on hotel accommodations, services and area attractions.
§ Responds to customer inquiries for information.
§ Arranges for services requested by the guest by working with other departments as appropriate.
§ Stays current with developments in the hotel by reviewing and updating the communication log.
§ Handles customer complaints, refers to Front Office Manager wherever necessary.
Maximises revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes:
§ Offers guests updates on rooms and promotes hotel amenities, food and beverage outlets and services.
§ Makes reservations in accordance with hotel’s yield management practices.
§ Processes customer credit at check-in in accordance with hotel policy.
§ Identifies and records special billing instruction and notifies Accounting.
§ Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller.
Job Requirements
§ Minimum one year experience front office experience
§ High school diploma required
§ Strong computer systems skills including; reservations and reporting systems
§ Excellent communication skills
§ Able to collaborate effectively with other hotel employees and managers to ensure teamwork
§ Strong Microsoft Office suite and reporting system skills
§ Ability to work a flexible schedule
Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay:
§ Greets guest and processes hotel registration.
§ Develop good open communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met and exceeded at all times.
§ Ensure all guest account details are correct and accurate.
§ Keeps current on hotel accommodations, services and area attractions.
§ Responds to customer inquiries for information.
§ Arranges for services requested by the guest by working with other departments as appropriate.
§ Stays current with developments in the hotel by reviewing and updating the communication log.
§ Handles customer complaints, refers to Front Office Manager wherever necessary.
Maximises revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes:
§ Offers guests updates on rooms and promotes hotel amenities, food and beverage outlets and services.
§ Makes reservations in accordance with hotel’s yield management practices.
§ Processes customer credit at check-in in accordance with hotel policy.
§ Identifies and records special billing instruction and notifies Accounting.
§ Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller.
Job Requirements
§ Minimum one year experience front office experience
§ High school diploma required
§ Strong computer systems skills including; reservations and reporting systems
§ Excellent communication skills
§ Able to collaborate effectively with other hotel employees and managers to ensure teamwork
§ Strong Microsoft Office suite and reporting system skills
§ Ability to work a flexible schedule
💡 Quick Summary
Seeking a career-building opportunity? The Guest Service Assistant | Front Office position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Agra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.