Job Description
Job Title: Guest Service Associate (GSA)
Location: Madhai, Pachmarhi
Department: Front Office / Guest Services
Reporting To: Front Office Executive / Operation Manager
Job Summary
We are looking for a friendly, well-groomed, and guest-focused Guest Service Associate to assist in delivering a smooth and pleasant stay experience. The candidate will support front desk operations, handle guest requests, and ensure high service standards are maintained at all times.
Key Responsibilities
Welcome and assist guests during check-in and check-out
Handle guest queries, requests, and service coordination
Maintain accurate guest records and booking details
Coordinate with Housekeeping and Maintenance for room readiness
Ensure prompt handling of guest complaints and feedback
Maintain cleanliness and professional presentation at the front desk
Follow company SOPs and service standards
Support billing and payment processing when required
Required Skills
Good communication skills (Hindi & basic English)
Pleasant personality and professional grooming
Basic computer knowledge
Positive attitude and service mindset
Ability to work in shifts
Qualification & Experience
Graduate preferred
0–2 years of experience in hospitality
Freshers with good communication skills can apply
Resort experience preferred
Pay: ₹8,000.00 - ₹12,000.00 per month
Benefits:
Food provided
Work Location: In person
Location: Madhai, Pachmarhi
Department: Front Office / Guest Services
Reporting To: Front Office Executive / Operation Manager
Job Summary
We are looking for a friendly, well-groomed, and guest-focused Guest Service Associate to assist in delivering a smooth and pleasant stay experience. The candidate will support front desk operations, handle guest requests, and ensure high service standards are maintained at all times.
Key Responsibilities
Welcome and assist guests during check-in and check-out
Handle guest queries, requests, and service coordination
Maintain accurate guest records and booking details
Coordinate with Housekeeping and Maintenance for room readiness
Ensure prompt handling of guest complaints and feedback
Maintain cleanliness and professional presentation at the front desk
Follow company SOPs and service standards
Support billing and payment processing when required
Required Skills
Good communication skills (Hindi & basic English)
Pleasant personality and professional grooming
Basic computer knowledge
Positive attitude and service mindset
Ability to work in shifts
Qualification & Experience
Graduate preferred
0–2 years of experience in hospitality
Freshers with good communication skills can apply
Resort experience preferred
Pay: ₹8,000.00 - ₹12,000.00 per month
Benefits:
Food provided
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Guest Service Associate position is now open for candidates interested in the Health Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
