Guest Service Associate front desk

Company Description

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Role Description

This is a full-time role for a Guest Service Associate at IBIS Hotel. The position is on-site and located in Chennai. The Guest Service Associate will handle guest check-ins and check-outs, manage reservations, and deliver excellent customer service. Tasks include addressing guest inquiries, coordinating with other departments, maintaining front desk operations, and ensuring a welcoming environment for all guests.

Qualifications

• Guest Services and Guest Service skills

• Customer Service and Reservations skills

• Strong Communication skills

• Attention to detail and ability to multitask

• Proficiency in hotel management software is a plus

• Flexible work schedule, including weekends and holidays

• Previous experience in hospitality or a related field is preferred