Guest Service Associate | Front Office

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Job type

Permanent

Location

Bengaluru, Karnataka

Full job description

Company Description

Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.

Job Description

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms visitors.

Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.

Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Qualifications

Relevant diploma / degree in Hotel Management.

Minimum 1-2 years of experience.

Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.

Displays high level of flexibility, initiative, sincerity and team work.

Knowledge about Opera would be an advantage.