Job Description
CONSTITUENTS
§ Guests
§ Employees
§ Owners
INDICATORS OF SUCCESS
§ Achievement of customer satisfaction and loyalty goals
§ Cleanliness of rooms
§ Number and type of rooms cleaned each day
AREAS OF RESPONSIBILITY
Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.
§ Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom
§ Empty all trash containers and replace with fresh liners
§ Restock useable items in guest rooms or suites, i.e., soap, towels, paper items
§ Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware
§ Clean and vacuum exterior entry and hallways
§ Keep linen closets and supply areas clean and organized
§ Ensure guest laundry and dry-cleaning orders are attended to promptly
§ Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs
§ Promptly handles guest complaints or requests and refers to supervisor if unable to handle
§ Ensures that all rooms or suites are secured upon leaving the guest room or suite
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
§ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
§ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
§ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
§ Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to Hotel policies and procedures
§ Attends work on time as scheduled
§ Follows hotel grooming and dress standards
§ Follows safety and security rules and procedures
§ Knows and follows safety procedures concerning blood-borne pathogens
§ Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance
§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position
§ Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
§ At all times projects a favourable image of the Hotel to the public
REQUIREMENTS
§ Ideal candidate will have a minimum of one-year hospitality experience in housekeeping
§ Strong verbal and interpersonal skills
§ Works well independently or as part of a team
§ Strong attention to detail
§ Commitment to exceptional guest service
§ A positive attitude
§ Adhere to the policies and procedures of the hotel
§ Guests
§ Employees
§ Owners
INDICATORS OF SUCCESS
§ Achievement of customer satisfaction and loyalty goals
§ Cleanliness of rooms
§ Number and type of rooms cleaned each day
AREAS OF RESPONSIBILITY
Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.
§ Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom
§ Empty all trash containers and replace with fresh liners
§ Restock useable items in guest rooms or suites, i.e., soap, towels, paper items
§ Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware
§ Clean and vacuum exterior entry and hallways
§ Keep linen closets and supply areas clean and organized
§ Ensure guest laundry and dry-cleaning orders are attended to promptly
§ Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs
§ Promptly handles guest complaints or requests and refers to supervisor if unable to handle
§ Ensures that all rooms or suites are secured upon leaving the guest room or suite
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
§ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
§ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
§ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
§ Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to Hotel policies and procedures
§ Attends work on time as scheduled
§ Follows hotel grooming and dress standards
§ Follows safety and security rules and procedures
§ Knows and follows safety procedures concerning blood-borne pathogens
§ Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance
§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position
§ Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
§ At all times projects a favourable image of the Hotel to the public
REQUIREMENTS
§ Ideal candidate will have a minimum of one-year hospitality experience in housekeeping
§ Strong verbal and interpersonal skills
§ Works well independently or as part of a team
§ Strong attention to detail
§ Commitment to exceptional guest service
§ A positive attitude
§ Adhere to the policies and procedures of the hotel
💡 Quick Summary
Seeking a career-building opportunity? The GUEST SERVICE ASSOCIATE | HOUSEKEEPING position is now open for candidates interested in the Housekeeping Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Housekeeping Jobs is a plus.