Job Description
Full job description
1. Guest Interaction & Assistance
Greet and welcome mall visitors with a friendly and professional attitude.
2. Mall Information Desk Management
Manage the mall’s helpdesk/information kiosk effectively.
Maintain updated mall directories, promotional materials, and event schedules.
Handle inquiries about lost & found items.
3. Customer Complaint Handling
Address guest concerns or complaints politely and promptly.
Escalate unresolved issues to the concerned department (housekeeping, security, or operations).
4. Coordination with Mall Departments
Communicate and coordinate with security, housekeeping, maintenance, and parking teams for guest-related needs.
Follow up on guest requests until resolution is confirmed.
5. Emergency Support
Assist during emergency situations (fire, medical, evacuation) by guiding guests and coordinating with emergency response teams.
Stay informed about mall emergency procedures and act accordingly.
6. Feedback & Reporting
Collect guest feedback forms and suggestions.
Maintain daily reports of inquiries, complaints, and escalations for management review.
7. Lost & Found Management
Record and manage lost & found items as per mall procedures.
Ensure proper documentation when returning items to guests.
8. Cleanliness & Appearance
Ensure the guest service area is always clean and organized.
Maintain a professional appearance and follow dress code standards.
Provide accurate information about stores, brands, ongoing promotions, events, and mall facilities.
Guide guests to specific locations such as washrooms, food courts, entertainment zones.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Health insurance
Leave encashment
Paid sick time
Provident Fund
Work Location: In person
1. Guest Interaction & Assistance
Greet and welcome mall visitors with a friendly and professional attitude.
2. Mall Information Desk Management
Manage the mall’s helpdesk/information kiosk effectively.
Maintain updated mall directories, promotional materials, and event schedules.
Handle inquiries about lost & found items.
3. Customer Complaint Handling
Address guest concerns or complaints politely and promptly.
Escalate unresolved issues to the concerned department (housekeeping, security, or operations).
4. Coordination with Mall Departments
Communicate and coordinate with security, housekeeping, maintenance, and parking teams for guest-related needs.
Follow up on guest requests until resolution is confirmed.
5. Emergency Support
Assist during emergency situations (fire, medical, evacuation) by guiding guests and coordinating with emergency response teams.
Stay informed about mall emergency procedures and act accordingly.
6. Feedback & Reporting
Collect guest feedback forms and suggestions.
Maintain daily reports of inquiries, complaints, and escalations for management review.
7. Lost & Found Management
Record and manage lost & found items as per mall procedures.
Ensure proper documentation when returning items to guests.
8. Cleanliness & Appearance
Ensure the guest service area is always clean and organized.
Maintain a professional appearance and follow dress code standards.
Provide accurate information about stores, brands, ongoing promotions, events, and mall facilities.
Guide guests to specific locations such as washrooms, food courts, entertainment zones.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Health insurance
Leave encashment
Paid sick time
Provident Fund
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Guest Service Executive position is now open for candidates interested in the Event Management Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
