Job Description
Plaza Premium Group is the global leader in airport lounges and hospitality! With over 25 years of experience, we are redefining travel by creating seamless, world-class airport experiences in over 350 locations worldwide. From award-winning lounges to premium airport services, we take pride in delivering exceptional comfort, convenience, and care to travelers. As a dynamic and fast-growing company, we offer exciting career opportunities, a diverse and inclusive workplace, and the chance to be part of a team that’s shaping the future of travel. If you're passionate about hospitality and thrive in a fast-paced, customer-focused environment, we’d love to have you on board!
Job Summary
Welcome and assist guests in our premium airport lounge. As the first point of contact, you will ensure a warm reception for travelers, verify access credentials, and support a seamless, high-quality lounge experience. The GSO will also monitor lounge condition to ensure we follow our Company’s standards.
Key Responsibilities
To be able to show an exceptional first impression, register and check in guests according to the Administrative Instruction (AI), monitor guests entering and leaving the lounge.
Inform guests of Walk-in prices, promotions, facilities and services, ensure all sales are captured in the various portals accurately.
Perform customer verifications, verify payment method and process, collect accurate payment.
To contact airlines for any necessary information if requested by the customer.
To provide information of the airport and its facilities (Flight schedules and airlines information, direction to the departure gates, etc.) to the customers.
To assist passengers with their luggage if required.
To assist with inventory check of beverages and lounge equipment.
To collect dirty dishes and support the back of the house, ensure washroom & shower room checks are done.
To prepare and serve coffees and alcoholic drinks, upsell premium drinks at the bar and handle bar duties, to monitor the alcoholic consumption of customers.
To carry out regular checks of all areas of the lounge to ensure professional image and follow up with maintenance works.
Complete and maintain incident reports, daily activity reports, closing reports or other reports as requested by management.
Match collected vouchers, credit card settlement report and cash with daily POS report, generate actual daily passenger report.
Monitor, record and balance petty cash.
Physical counts of collections and supporting document like vouchers, invitation cards, slips etc.to be recorded.
Track and restore transaction problems and discrepancies, report issues/discrepancies with the various transaction portals.
To be able to work as a team and assist other colleagues with different responsibilities.
Other related responsibilities and special or ad hoc projects, as assigned.
Qualifications Required
Minimum of 1 year of experience in customer service, hospitality, or airport operations.
Must be possess proper liquor service certification according to provincial requirements. (eg. Serving it Right, Smart Serve, Smart Choices, ProServe, Service in Action)
Excellent communication and interpersonal skills.
Proficiency with computer systems and ability to learn new software quickly.
Professional appearance and demeanor.
Ability to remain calm under pressure and handle high guest volumes.
teamwork oriented
Must be able to multitask and plan ahead.
Good organizational skills.
Positive attitude and self-motivated.
High sense of responsibility and attention to detail.
Multilingual skills are an asset. (eg. Cantonese & Mandarin in YVR/ French in YUL)
Able to obtain Transport Canada clearance for security pass (RAIC) to work at the airport.
Working Conditions
Office environment with minimal exposure to adverse conditions.
Able to stand for long hours.
Able to lift up to 20 lbs.
Why Join Us?
At Plaza Premium Group, you’ll be part of a collaborative team that values innovation, excellence, and a shared commitment to delivering exceptional experiences. This is your chance to grow your career in an environment that celebrates your contributions and empowers you to thrive.
Ready to make your next career move?
Apply today and help us shape the future of our workplace.
Plaza Premium Group offers:
Paid health benefits package
Access to our Global lounges for you and your family
Smart Traveler Loyalty Program Recognition
We strive to be inclusive of the diversity of our employees, invest in their development, and foster a collaborative and respectful work environment where all employees feel like they belong and matter.
We are committed to employment equity and encourage applications from women, First Nations peoples, persons with disabilities and members of visible minorities. In accordance with AODA, applicants with disabilities requiring accommodation during the recruitment process are encouraged to make their needs known in advance.
Due to Canadian Immigration regulations, only applications from Canadian citizens or other individuals legally entitled to work in Canada will be considered.
We thank all applicants in advance for their interest, however only those being considered will be contacted.
Job Type: Full-time
Pay: $19.10-$19.60 per hour
Work Location: In person
Job Summary
Welcome and assist guests in our premium airport lounge. As the first point of contact, you will ensure a warm reception for travelers, verify access credentials, and support a seamless, high-quality lounge experience. The GSO will also monitor lounge condition to ensure we follow our Company’s standards.
Key Responsibilities
To be able to show an exceptional first impression, register and check in guests according to the Administrative Instruction (AI), monitor guests entering and leaving the lounge.
Inform guests of Walk-in prices, promotions, facilities and services, ensure all sales are captured in the various portals accurately.
Perform customer verifications, verify payment method and process, collect accurate payment.
To contact airlines for any necessary information if requested by the customer.
To provide information of the airport and its facilities (Flight schedules and airlines information, direction to the departure gates, etc.) to the customers.
To assist passengers with their luggage if required.
To assist with inventory check of beverages and lounge equipment.
To collect dirty dishes and support the back of the house, ensure washroom & shower room checks are done.
To prepare and serve coffees and alcoholic drinks, upsell premium drinks at the bar and handle bar duties, to monitor the alcoholic consumption of customers.
To carry out regular checks of all areas of the lounge to ensure professional image and follow up with maintenance works.
Complete and maintain incident reports, daily activity reports, closing reports or other reports as requested by management.
Match collected vouchers, credit card settlement report and cash with daily POS report, generate actual daily passenger report.
Monitor, record and balance petty cash.
Physical counts of collections and supporting document like vouchers, invitation cards, slips etc.to be recorded.
Track and restore transaction problems and discrepancies, report issues/discrepancies with the various transaction portals.
To be able to work as a team and assist other colleagues with different responsibilities.
Other related responsibilities and special or ad hoc projects, as assigned.
Qualifications Required
Minimum of 1 year of experience in customer service, hospitality, or airport operations.
Must be possess proper liquor service certification according to provincial requirements. (eg. Serving it Right, Smart Serve, Smart Choices, ProServe, Service in Action)
Excellent communication and interpersonal skills.
Proficiency with computer systems and ability to learn new software quickly.
Professional appearance and demeanor.
Ability to remain calm under pressure and handle high guest volumes.
teamwork oriented
Must be able to multitask and plan ahead.
Good organizational skills.
Positive attitude and self-motivated.
High sense of responsibility and attention to detail.
Multilingual skills are an asset. (eg. Cantonese & Mandarin in YVR/ French in YUL)
Able to obtain Transport Canada clearance for security pass (RAIC) to work at the airport.
Working Conditions
Office environment with minimal exposure to adverse conditions.
Able to stand for long hours.
Able to lift up to 20 lbs.
Why Join Us?
At Plaza Premium Group, you’ll be part of a collaborative team that values innovation, excellence, and a shared commitment to delivering exceptional experiences. This is your chance to grow your career in an environment that celebrates your contributions and empowers you to thrive.
Ready to make your next career move?
Apply today and help us shape the future of our workplace.
Plaza Premium Group offers:
Paid health benefits package
Access to our Global lounges for you and your family
Smart Traveler Loyalty Program Recognition
We strive to be inclusive of the diversity of our employees, invest in their development, and foster a collaborative and respectful work environment where all employees feel like they belong and matter.
We are committed to employment equity and encourage applications from women, First Nations peoples, persons with disabilities and members of visible minorities. In accordance with AODA, applicants with disabilities requiring accommodation during the recruitment process are encouraged to make their needs known in advance.
Due to Canadian Immigration regulations, only applications from Canadian citizens or other individuals legally entitled to work in Canada will be considered.
We thank all applicants in advance for their interest, however only those being considered will be contacted.
Job Type: Full-time
Pay: $19.10-$19.60 per hour
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Guest Service Officer (GSO) position is now open for candidates interested in the Back Office Jobs sector. This role in Richmond offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
