Job Description
Full job description
Summary
If you delight in creating exceptional first and last impressions, and enjoy sharing your knowledge of Seattle to enhance our guest experience, we invite you to apply for the Guest Services Agent position at Hyatt at Olive 8!
As a Guest Services Agent, you will serve in a highly visible, guest-facing role that blends traditional Bell Desk responsibilities with select Concierge services. This position is primarily bell-focused, welcoming guests on the front drive, assisting with luggage, coordinating transportation, and communicating closely with Front Desk, Valet, and other hotel teams to ensure a seamless arrival and departure experience.
In addition, this role requires a comfort level with the Seattle area and the ability to provide elevated guest assistance through concierge-style support. Guest Services Agents may assist with transportation arrangements, restaurant reservations, and local recommendations, using both personal knowledge and available resources to tailor suggestions to guest preferences. This hybrid role offers frequent opportunities for meaningful guest interaction, casual conversation, and thoughtful service that goes beyond expectations.
As a Great Place to Work in the U.S. for twelve years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence.
The hourly rate for this position is $27.50/hour to $28.05/hour. The starting rate for this position is $27.50/hour. This position also has an established rate for colleagues who have remained in the position for four years or more with Hyatt, which is currently offered at $28.05/hour.
This position can earn additional compensation through gratuities given at the guest’s discretion.
As a colleague, we have you covered with awesome benefits and perks!
Benefits
Medical insurance for you and your dependents for less than $123 per month, after 30 days of employment
Vision Insurance
Dental Insurance
401(k) & Retirement Savings Plan (RSP)
Basic Life Insurance
Short Term Disability Insurance
New Child Leave & Adoption Assistance
Full-Time Colleagues
10 days (80 hours) vacation earned upon completing 1-4 years of service
15 days (120 hours) vacation earned upon completing 5-9 years of service
20 days (160 hours) vacation earned upon completing 10+ years of service
(2) Floating Holidays per year
(6) Paid Holidays per year
Regular Part-Time Colleagues:
Pro-rated vacation hours earned on 1-year anniversary based on average weekly hours worked during the previous 12 months of employment
Compassionate Leave
Seattle Paid Sick & Safe Time
Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
Perks
Employee Assistance Program
Free Uniforms and Cleaning of your Uniform
Discounted parking
Discounted Rooms at any participating Hyatt location starting on your first day of employment
Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
Free colleague meals during shift
Hyatt Colleague discount program
Tuition Reimbursement
ORCA Pass subsidy
When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, protected veteran status or caste.
View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.
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01:58
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Qualifications
A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal and written communication skills.
Ability to stand for long periods of time.
Must have physical stamina to lift moderate amounts of weight
Open availability – must be able to work mornings, evenings, as well as weekends, and holidays.
Summary
If you delight in creating exceptional first and last impressions, and enjoy sharing your knowledge of Seattle to enhance our guest experience, we invite you to apply for the Guest Services Agent position at Hyatt at Olive 8!
As a Guest Services Agent, you will serve in a highly visible, guest-facing role that blends traditional Bell Desk responsibilities with select Concierge services. This position is primarily bell-focused, welcoming guests on the front drive, assisting with luggage, coordinating transportation, and communicating closely with Front Desk, Valet, and other hotel teams to ensure a seamless arrival and departure experience.
In addition, this role requires a comfort level with the Seattle area and the ability to provide elevated guest assistance through concierge-style support. Guest Services Agents may assist with transportation arrangements, restaurant reservations, and local recommendations, using both personal knowledge and available resources to tailor suggestions to guest preferences. This hybrid role offers frequent opportunities for meaningful guest interaction, casual conversation, and thoughtful service that goes beyond expectations.
As a Great Place to Work in the U.S. for twelve years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence.
The hourly rate for this position is $27.50/hour to $28.05/hour. The starting rate for this position is $27.50/hour. This position also has an established rate for colleagues who have remained in the position for four years or more with Hyatt, which is currently offered at $28.05/hour.
This position can earn additional compensation through gratuities given at the guest’s discretion.
As a colleague, we have you covered with awesome benefits and perks!
Benefits
Medical insurance for you and your dependents for less than $123 per month, after 30 days of employment
Vision Insurance
Dental Insurance
401(k) & Retirement Savings Plan (RSP)
Basic Life Insurance
Short Term Disability Insurance
New Child Leave & Adoption Assistance
Full-Time Colleagues
10 days (80 hours) vacation earned upon completing 1-4 years of service
15 days (120 hours) vacation earned upon completing 5-9 years of service
20 days (160 hours) vacation earned upon completing 10+ years of service
(2) Floating Holidays per year
(6) Paid Holidays per year
Regular Part-Time Colleagues:
Pro-rated vacation hours earned on 1-year anniversary based on average weekly hours worked during the previous 12 months of employment
Compassionate Leave
Seattle Paid Sick & Safe Time
Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
Perks
Employee Assistance Program
Free Uniforms and Cleaning of your Uniform
Discounted parking
Discounted Rooms at any participating Hyatt location starting on your first day of employment
Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
Free colleague meals during shift
Hyatt Colleague discount program
Tuition Reimbursement
ORCA Pass subsidy
When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, protected veteran status or caste.
View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.
Play
Play
00:00
01:58
Mute
Settings
Enter fullscreen
Qualifications
A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal and written communication skills.
Ability to stand for long periods of time.
Must have physical stamina to lift moderate amounts of weight
Open availability – must be able to work mornings, evenings, as well as weekends, and holidays.
💡 Quick Summary
Seeking a career-building opportunity? The GUEST SERVICES AGENT ($27.50/HOUR) position is now open for candidates interested in the Hotel Jobs sector. This role in Seattle offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
