Job Description
The Role | Te mahi
We are looking for an enthusiastic Guest Services Agent who understands the meaning of great customer service, teamwork, professionalism, and attention to detail and has a passion for hospitality!
This is a full-time role covering a variety of shifts during weekdays, evenings, weekends and public holidays. You will need to be flexible to work rostered shifts.
Who We Are | Ko Wai Matou
Novotel Christchurch Airport is part of the Hind Management Group (NZ Employer of Choice 2022). Novotel and Hind Management believe in empathy, understanding and accommodating differences. We believe that 'we are all valued' and our success is a direct reflection of our people, teamwork, passion and professionalism.
As part of the global Accor Hotels brand, you can be sure your career pathways and opportunities are endless!
Responsibilities | Ngā haepapa
Be responsible for ensuring a smooth check in and out process and guest satisfaction.
Ensure a warm and friendly welcome every time a guest enters the hotel.
Follow security procedures and emergency procedures to ensure the safety of all our guests and team members
Have an up-to-date knowledge of all room categories and amenities
Answer phone calls and ensure guest requests are actioned and followed up with relevant departments
Acknowledge loyalty program members and provide them with appropriate service
Have a thorough knowledge of Christchurch including local amenities, transport facilities, local doctors and emergency information in order to provide accurate information to support guest needs
Ensure personal presentation is consistent with brand standards including correctly presented uniform and name badge
Communicate professionally and effectively with other hotel departments.
Ensure Health and Safety standards are being met and reported as per policy
Requirements
About you | Ko koe tēnei
Previous hotel front office or airline experience
Confident, motivated, enthusiastic and determined
Takes pride in work and has exceptional attention to detail
Flexible and adaptable in approach
Committed to continuous professional development
Valid Right to Work in NZ
Benefits
We are all valued | He kura te tangata
Discounts at our hotels, restaurants and spas across our network
Staff, family and friends rates at our hotels
Meals on duty and uniform provided
Excellent reward & recognition events
Service and anniversary gifts and benefits
Wellbeing programme including Health insurance discounts
Paid training and individual Employee Development Plans
Training towards NZQA qualifications and our very own online digital learning platform
Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
Nau mai, haere mai, tauti mai!
Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 9905XXXXXX or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.
Our Values
E MANAWANUI ANA MĀTOU - WE CARE
KA WHAI MĀTOU I TE TIKA - WE DO THE RIGHT THING
KA MAHI TAHI MĀTOU - WE WORK TOGETHER
We are looking for an enthusiastic Guest Services Agent who understands the meaning of great customer service, teamwork, professionalism, and attention to detail and has a passion for hospitality!
This is a full-time role covering a variety of shifts during weekdays, evenings, weekends and public holidays. You will need to be flexible to work rostered shifts.
Who We Are | Ko Wai Matou
Novotel Christchurch Airport is part of the Hind Management Group (NZ Employer of Choice 2022). Novotel and Hind Management believe in empathy, understanding and accommodating differences. We believe that 'we are all valued' and our success is a direct reflection of our people, teamwork, passion and professionalism.
As part of the global Accor Hotels brand, you can be sure your career pathways and opportunities are endless!
Responsibilities | Ngā haepapa
Be responsible for ensuring a smooth check in and out process and guest satisfaction.
Ensure a warm and friendly welcome every time a guest enters the hotel.
Follow security procedures and emergency procedures to ensure the safety of all our guests and team members
Have an up-to-date knowledge of all room categories and amenities
Answer phone calls and ensure guest requests are actioned and followed up with relevant departments
Acknowledge loyalty program members and provide them with appropriate service
Have a thorough knowledge of Christchurch including local amenities, transport facilities, local doctors and emergency information in order to provide accurate information to support guest needs
Ensure personal presentation is consistent with brand standards including correctly presented uniform and name badge
Communicate professionally and effectively with other hotel departments.
Ensure Health and Safety standards are being met and reported as per policy
Requirements
About you | Ko koe tēnei
Previous hotel front office or airline experience
Confident, motivated, enthusiastic and determined
Takes pride in work and has exceptional attention to detail
Flexible and adaptable in approach
Committed to continuous professional development
Valid Right to Work in NZ
Benefits
We are all valued | He kura te tangata
Discounts at our hotels, restaurants and spas across our network
Staff, family and friends rates at our hotels
Meals on duty and uniform provided
Excellent reward & recognition events
Service and anniversary gifts and benefits
Wellbeing programme including Health insurance discounts
Paid training and individual Employee Development Plans
Training towards NZQA qualifications and our very own online digital learning platform
Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
Nau mai, haere mai, tauti mai!
Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 9905XXXXXX or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.
Our Values
E MANAWANUI ANA MĀTOU - WE CARE
KA WHAI MĀTOU I TE TIKA - WE DO THE RIGHT THING
KA MAHI TAHI MĀTOU - WE WORK TOGETHER
💡 Quick Summary
Seeking a career-building opportunity? The Guest Services Agent position is now open for candidates interested in the Hotel Jobs sector. This role in Christchurch offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
