Job Description
Full job description
About The Role
If you are passionate about service and have a smile to match, we are seeking a Guest Services Agent.
We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.
This role covers different shifts during the week, weekends and public holidays. You will need to be flexible to work all rostered days and have at least two years of relevant experience OR NZQF level 2 or 3 (ANZSCO Skill Level 4).
This role requires you to do porter duties from time to time and assisting in other areas of the hotel as needed.
This is a Full time role (Minimum 30 hours per week) based at Sudima Queenstown Five Mile Hotel and the rate is $26 per hour.
Responsibilities | Ngā haepapa
Responsibilities include but are not limited to:
Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services.
Greeting and welcoming visitors, and directing them to the appropriate person
Arranging and recording details of appointments
Answering inquiries and providing information on the goods, services and activities of the organisation
Answering, connecting and transferring telephone calls
Receiving and resolving complaints from clients and the public
Receiving and distributing correspondence, facsimile messages and deliveries
Maintaining the reception area
May perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying
Advising on and arranging reservations and accommodation
Record all luggage stored in an orderly manner
Must be updated on the knowledge of all room categories and amenities
Fix small maintenance issues in the rooms
Responsible for the Front Office operations and guest satisfaction of the departments
Assist with guest enquiries
Ensure guest messages, dry cleaning are delivered in a timely manner.
Assist other departments in the successful operation of the business with a key focus on: guest service, guest relations and yield management.
Regularly inspect the lobby and public area to ensure that the standards of the Hotel are maintained and comfortable for guests, clients as well as employees.
Provide guest advice and assistance with tour bookings, restaurant, activities and directions
Requirements
About you | Ko koe tēnei
We seek team members with a great attitude. In addition, the following skills will see you succeed in this role.
Ability to prioritise, work to deadlines and remain composed under pressure
Committed to continuing professional development
NZQF level 2 or 3 (ANZSCO Skill Level 4)
OR atleast two years of relevant experience may substitute for the formal qualifications listed above.
Confident, well-motivated, enthusiastic and determined
Exceptional attention to detail
Approachable and flexible & a team player
Ability to prioritise, work to deadlines and remain composed under pressure
Committed to continuing professional development
Benefits
He kura te tangata - We are all valued
As an employer of choice, we offer great employee benefits including:
Discounts at our hotels, restaurants and spas across our network
Staff, family and friends rates at our hotels
Free onsite parking
Excellent reward & recognition events
Service and anniversary gifts and benefits
Wellbeing programme including Health insurance discounts
Paid training and individual Employee Development Plans
Training towards NZQA qualifications and our very own online digital learning platform
Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
Who We Are - Ko Wai Mātou
Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.
We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!
Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.
Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.
Nau mai, haere mai, tauti mai!
Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 9905XXXXXX or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.
E manawanui ana tātou - We care
Ka mahi tahi tātou - We work together
Ka whai tātou i te tika - We do the right thing
He kura te tangata - We are all valued
About The Role
If you are passionate about service and have a smile to match, we are seeking a Guest Services Agent.
We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.
This role covers different shifts during the week, weekends and public holidays. You will need to be flexible to work all rostered days and have at least two years of relevant experience OR NZQF level 2 or 3 (ANZSCO Skill Level 4).
This role requires you to do porter duties from time to time and assisting in other areas of the hotel as needed.
This is a Full time role (Minimum 30 hours per week) based at Sudima Queenstown Five Mile Hotel and the rate is $26 per hour.
Responsibilities | Ngā haepapa
Responsibilities include but are not limited to:
Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services.
Greeting and welcoming visitors, and directing them to the appropriate person
Arranging and recording details of appointments
Answering inquiries and providing information on the goods, services and activities of the organisation
Answering, connecting and transferring telephone calls
Receiving and resolving complaints from clients and the public
Receiving and distributing correspondence, facsimile messages and deliveries
Maintaining the reception area
May perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying
Advising on and arranging reservations and accommodation
Record all luggage stored in an orderly manner
Must be updated on the knowledge of all room categories and amenities
Fix small maintenance issues in the rooms
Responsible for the Front Office operations and guest satisfaction of the departments
Assist with guest enquiries
Ensure guest messages, dry cleaning are delivered in a timely manner.
Assist other departments in the successful operation of the business with a key focus on: guest service, guest relations and yield management.
Regularly inspect the lobby and public area to ensure that the standards of the Hotel are maintained and comfortable for guests, clients as well as employees.
Provide guest advice and assistance with tour bookings, restaurant, activities and directions
Requirements
About you | Ko koe tēnei
We seek team members with a great attitude. In addition, the following skills will see you succeed in this role.
Ability to prioritise, work to deadlines and remain composed under pressure
Committed to continuing professional development
NZQF level 2 or 3 (ANZSCO Skill Level 4)
OR atleast two years of relevant experience may substitute for the formal qualifications listed above.
Confident, well-motivated, enthusiastic and determined
Exceptional attention to detail
Approachable and flexible & a team player
Ability to prioritise, work to deadlines and remain composed under pressure
Committed to continuing professional development
Benefits
He kura te tangata - We are all valued
As an employer of choice, we offer great employee benefits including:
Discounts at our hotels, restaurants and spas across our network
Staff, family and friends rates at our hotels
Free onsite parking
Excellent reward & recognition events
Service and anniversary gifts and benefits
Wellbeing programme including Health insurance discounts
Paid training and individual Employee Development Plans
Training towards NZQA qualifications and our very own online digital learning platform
Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
Who We Are - Ko Wai Mātou
Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.
We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!
Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.
Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.
Nau mai, haere mai, tauti mai!
Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 9905XXXXXX or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.
E manawanui ana tātou - We care
Ka mahi tahi tātou - We work together
Ka whai tātou i te tika - We do the right thing
He kura te tangata - We are all valued
💡 Quick Summary
Seeking a career-building opportunity? The Guest Services Agent position is now open for candidates interested in the Hotel Jobs sector. This role in Queenstown offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.