Job Description
Full job description
Company Description
We are seeking an exceptional and professional Guest Services Agent / Receptionist to join our team. The successful candidate will ensure an excellent guest experience from check-in to check-out, maintaining hotel standards, and delivering outstanding customer service.
Job Description
Key Responsibilities:
Greet and welcome guests, manage check-ins, check-outs, and guest requests efficiently and courteously.
Accurately handle reservations, billing, and guest accounts while maintaining confidentiality.
Manage phone and email enquiries, providing professional assistance and information.
Promote hotel facilities, activities, and services to maximise guest satisfaction and revenue.
Ensure compliance with health, safety, and security standards, including cash handling, key control, and fire procedures.
Maintain accuracy of front office systems, guest data, and internal reporting.
Support department and hotel management in operational and administrative tasks.
Wages NZD 28.53 per hour
Qualifications
Requirements:
Minimum 2 years of experience working in a hotel, motel, or similar reception/front office role.
Skills & Competencies:
Excellent customer service and communication skills.
Proficiency with hotel management and reservations systems.
Strong attention to detail and organisational skills.
Ability to handle cash, credit transactions, and confidential information responsibly.
Additional Information
Why work for Novotel, Queenstown?
Staff meals provided while on shift
Uniforms washed and laundered daily.
Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
Work Your Way - Flexibility to ensure a work life balance!
Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
Accor's refer-a-friend bonus
Accor's Parental Leave Scheme
Access to our Employee Assistance Program
Place of Employment will be Novotel Queenstown Lakeside 6 Earl Street
Full Time - Permanent 30 hours week
Flexibility to work shifts , weekends and public holidays.
Apply with CV and cover Letter
Company Description
We are seeking an exceptional and professional Guest Services Agent / Receptionist to join our team. The successful candidate will ensure an excellent guest experience from check-in to check-out, maintaining hotel standards, and delivering outstanding customer service.
Job Description
Key Responsibilities:
Greet and welcome guests, manage check-ins, check-outs, and guest requests efficiently and courteously.
Accurately handle reservations, billing, and guest accounts while maintaining confidentiality.
Manage phone and email enquiries, providing professional assistance and information.
Promote hotel facilities, activities, and services to maximise guest satisfaction and revenue.
Ensure compliance with health, safety, and security standards, including cash handling, key control, and fire procedures.
Maintain accuracy of front office systems, guest data, and internal reporting.
Support department and hotel management in operational and administrative tasks.
Wages NZD 28.53 per hour
Qualifications
Requirements:
Minimum 2 years of experience working in a hotel, motel, or similar reception/front office role.
Skills & Competencies:
Excellent customer service and communication skills.
Proficiency with hotel management and reservations systems.
Strong attention to detail and organisational skills.
Ability to handle cash, credit transactions, and confidential information responsibly.
Additional Information
Why work for Novotel, Queenstown?
Staff meals provided while on shift
Uniforms washed and laundered daily.
Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
Work Your Way - Flexibility to ensure a work life balance!
Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
Accor's refer-a-friend bonus
Accor's Parental Leave Scheme
Access to our Employee Assistance Program
Place of Employment will be Novotel Queenstown Lakeside 6 Earl Street
Full Time - Permanent 30 hours week
Flexibility to work shifts , weekends and public holidays.
Apply with CV and cover Letter
💡 Quick Summary
Seeking a career-building opportunity? The Guest Services Agent / Receptionist position is now open for candidates interested in the Hotel Jobs sector. This role in Queenstown offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
