Guest Services Agent

Be part of our fun, supportive team
Competitive salary, excellent work conditions and employee discounts
Casual Role
The Lancemore Mansion hotel is looking for friendly and well
presented Team Member who will fit into our culture of delivering outstanding
customer service. Currently we are looking for a casual position representing the
guest service team


ABOUT THE ROLE:

Portage of guest luggage to and from suites.
Assist reservation enquiries with rates, availability, packages and facilities and
services we have to offer.
Checks guests in and out of the Property accurately and in a timely manner.
Greets all guests that come into contact with Guest Relations ensuring that the
guest name is used at all times.
Handles guest enquiries and provides information on local attractions and gives
directions as required.
Answers all telephone calls within three rings in a professional friendly manner.
Informs guests of all facilities and services available in the Property.
Sets up guest accounts accurately.
Reconciles cashier floats at the completion of each shift maintaining an
accurate float.
Documents all transactions and alterations to accounts & reservations.
Communicate with Team Members on the following shift in order to ensure
continuity of service.
Communicate guest requests & issues to appropriate departments promptly
and efficiently.
Ensures special requests are actioned appropriately and timely.
Maintains the cleanliness and the presentation of the front desk at all times.
Collects payment of accounts and issues receipts accordingly.
Maintains dress and grooming standards at all times
Poolside service of drinks, clearing poolside area of wet towels and neatening
sun lounges in pool areas and beachfront etc when required.
Carries out any additional duties assigned by the Front Office Manager or
management team.
Live theMansion Werribee Park culture of striving to exceed our guests expectations at all
times and having the "Yes We Can" attitude
ABOUT YOU:

Passionate about delivering exceptional guest satisfaction
Be part of a team with exceptional employee engagement
Knowledge of a hotel's front office administrative duties – including the
administration of reservations, cash handling and reception duties is a distinct
advantage.
Commitment with flexibility to work mornings, evenings, weekends and public
holidays
Proactive and positive focus with a passion for the hotel hospitality industry

ABOUT US:


Founded in 1+86, The Lancemore Group is a leading Australian boutique lifestyle
brand and pioneer in boutique hotels and residential conference facilities.


Our hotels offer boutique accommodation, conferences & meetings, weddings
& events, wellness spas, critically acclaimed restaurants and an award winning
wines.
We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.
If you are a talented, passionate and performance driven individual wanting to enjoy
your career within an established boutique hotel brand and supportive team, then...


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Our Values

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth


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Australia
Victoria
Werribee Show on map Get directions