Job Description
Introduction:
THE OPPORTUNITY
The Lane Retreat, located on one of Bimbadgen’s award-winning vineyards, is one of the Hunter Valley’s newest boutique accommodation destinations. Set across 15 hectares of vineyard and natural bushland, with uninterrupted views of the Broken Back Range, The Lane Retreat offers guests a premium yet relaxed wine country experience.
We’re looking for a casual Guest Services Attendant to join our team. Flexible shifts - up to 25-35 hours per week available.
You’ll play an important role in ensuring our guests feel genuinely cared for and provided with a seamless experience. This is a great opportunity to be part of a supportive wine and hospitality company and work in one of the region’s most picturesque locations.
Key Responsibilities will include:
Welcoming guests in person, over the phone, and via email with a professional, friendly approach
Preparing guest arrivals, welcome cards, and amenities to a high standard
Assisting with dinner and wine tasting reservations at Bimbadgen and partner venues
Processing sales and making coffees in The Pantry
Handling check-outs, cash, and credit card transactions
Coordinating with internal teams to ensure seamless guest experiences
Staying up to date on The Lane Retreat and Bimbadgen offerings to assist guests and generate sales
YOUR BACKGROUND
Experience as a receptionist, hotel front office attendant, or similar
Knowledge of PMS and end-of-day reconciliation processes
Strong customer service and communication skills including in-person, telephone and email
Computer literate and confident with Microsoft Word and Excel
A passion for hospitality and making memorable guest experiences
RSA and Driver's Licence essential
Flexibility to work across mornings, evenings, weekends and public holidays (roster covers 7am to 11pm, Monday to Sunday)
BENEFITS
Generous wine, dining and accommodation discounts
Access to training and development including cross-venue work experience
Supportive and fun work environment
APPLICATIONS
If you’d like to be part of a guest-focused team in one of the Hunter Valley’s most beautiful settings, we’d love to hear from you.
THE OPPORTUNITY
The Lane Retreat, located on one of Bimbadgen’s award-winning vineyards, is one of the Hunter Valley’s newest boutique accommodation destinations. Set across 15 hectares of vineyard and natural bushland, with uninterrupted views of the Broken Back Range, The Lane Retreat offers guests a premium yet relaxed wine country experience.
We’re looking for a casual Guest Services Attendant to join our team. Flexible shifts - up to 25-35 hours per week available.
You’ll play an important role in ensuring our guests feel genuinely cared for and provided with a seamless experience. This is a great opportunity to be part of a supportive wine and hospitality company and work in one of the region’s most picturesque locations.
Key Responsibilities will include:
Welcoming guests in person, over the phone, and via email with a professional, friendly approach
Preparing guest arrivals, welcome cards, and amenities to a high standard
Assisting with dinner and wine tasting reservations at Bimbadgen and partner venues
Processing sales and making coffees in The Pantry
Handling check-outs, cash, and credit card transactions
Coordinating with internal teams to ensure seamless guest experiences
Staying up to date on The Lane Retreat and Bimbadgen offerings to assist guests and generate sales
YOUR BACKGROUND
Experience as a receptionist, hotel front office attendant, or similar
Knowledge of PMS and end-of-day reconciliation processes
Strong customer service and communication skills including in-person, telephone and email
Computer literate and confident with Microsoft Word and Excel
A passion for hospitality and making memorable guest experiences
RSA and Driver's Licence essential
Flexibility to work across mornings, evenings, weekends and public holidays (roster covers 7am to 11pm, Monday to Sunday)
BENEFITS
Generous wine, dining and accommodation discounts
Access to training and development including cross-venue work experience
Supportive and fun work environment
APPLICATIONS
If you’d like to be part of a guest-focused team in one of the Hunter Valley’s most beautiful settings, we’d love to hear from you.
💡 Quick Summary
Seeking a career-building opportunity? The Guest Services Attendant position is now open for candidates interested in the Back Office Jobs sector. This role in New South Wales offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
