Job Description
Job no: 005321+
Location: Parkville
Role type: Full-time; Continuing
Department: Melbourne University Sport
Salary: UOM 7- $106,432-$115,211 p.a. plus 17% super
Oversee and enhance the customer experience
Influence customer standards and operational strategies
Brilliant benefits and a flexible hybrid work environment!
About the Role
Are you a dynamic leader with a passion for delivering exceptional customer service? This is a fantastic opportunity for an experienced Guest Services Manager to oversee and enhance the customer experience at Melbourne University Sport (MU Sport). In this role, you will lead a significant team, manage our leisure management systems, and drive improvements in service delivery. If you’re eager to make a substantial impact in a vibrant university environment, this role is for you!
Your responsibilities will include:
Leading and managing the Guest Services team, ensuring high levels of customer service and satisfaction
Overseeing the Leisure Management System, including generating reports and maintaining the customer database
Developing and implementing strategies to enhance the customer experience and contribute to membership sales
Managing the Guest Services budget and ensuring effective use of resources
Who we are looking for
We’re seeking a proactive leader with a strong background in guest services and leisure management. You should be motivated by the opportunity to drive improvements and manage a large team in a dynamic environment.
You will also have:
Extensive relevant experience in guest services in sports
Proven experience managing leisure management software and improving customer service processes
Demonstrated ability to supervise and motivate a large team of casual staff
For further information regarding responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Melbourne University Sport
Melbourne University Sport (MU Sport) is a Department of the University, reporting to the Vice-Principal (Engagement) and the Melbourne University Sport Board, and provides high-level policy, business and financial advice to the University on the development and management of sport and recreation at the University.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2026-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
Resume
Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the .
Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Ivanka Yan via email at [email protected], ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the .
Please note that in the event of sourcing a suitable candidate, the closing date for applications may be brought forward, and the job vacancy may be closed. Therefore, we encourage interested individuals to submit their applications promptly.
Advertised: 23 Aug 2026 12:05 AM AUS Eastern Standard Time
Applications close: 08 Sep 2026 11:55 PM AUS Eastern Standard Time
Location: Parkville
Role type: Full-time; Continuing
Department: Melbourne University Sport
Salary: UOM 7- $106,432-$115,211 p.a. plus 17% super
Oversee and enhance the customer experience
Influence customer standards and operational strategies
Brilliant benefits and a flexible hybrid work environment!
About the Role
Are you a dynamic leader with a passion for delivering exceptional customer service? This is a fantastic opportunity for an experienced Guest Services Manager to oversee and enhance the customer experience at Melbourne University Sport (MU Sport). In this role, you will lead a significant team, manage our leisure management systems, and drive improvements in service delivery. If you’re eager to make a substantial impact in a vibrant university environment, this role is for you!
Your responsibilities will include:
Leading and managing the Guest Services team, ensuring high levels of customer service and satisfaction
Overseeing the Leisure Management System, including generating reports and maintaining the customer database
Developing and implementing strategies to enhance the customer experience and contribute to membership sales
Managing the Guest Services budget and ensuring effective use of resources
Who we are looking for
We’re seeking a proactive leader with a strong background in guest services and leisure management. You should be motivated by the opportunity to drive improvements and manage a large team in a dynamic environment.
You will also have:
Extensive relevant experience in guest services in sports
Proven experience managing leisure management software and improving customer service processes
Demonstrated ability to supervise and motivate a large team of casual staff
For further information regarding responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Melbourne University Sport
Melbourne University Sport (MU Sport) is a Department of the University, reporting to the Vice-Principal (Engagement) and the Melbourne University Sport Board, and provides high-level policy, business and financial advice to the University on the development and management of sport and recreation at the University.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2026-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
Resume
Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the .
Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Ivanka Yan via email at [email protected], ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the .
Please note that in the event of sourcing a suitable candidate, the closing date for applications may be brought forward, and the job vacancy may be closed. Therefore, we encourage interested individuals to submit their applications promptly.
Advertised: 23 Aug 2026 12:05 AM AUS Eastern Standard Time
Applications close: 08 Sep 2026 11:55 PM AUS Eastern Standard Time
💡 Quick Summary
Seeking a career-building opportunity? The Guest Services Manager position is now open for candidates interested in the Event Management Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
