guest services manager

Work Term: Permanent

Work Language: English

Hours: 37.5 to 45 hours per week

Education: College/CEGEP

Experience: 2 years to less than 3 years

or equivalent experience

Work setting

Hotel, motel, resort

Budgetary responsibility

$4,000,001 - $8,000,000

Tasks

Develop and implement policies and procedures for daily operations

Recruit and hire staff

Supervise staff

Conduct performance reviews

Negotiate with suppliers for the provision of materials and supplies

Conduct training sessions

Negotiate with clients for the use of facilities

Perform front desk duties

Prepare budgets and monitor revenues and expenses

Prepare marketing plans

Implement marketing activities

Arrange for and oversee maintenance activities

Enforce policies and procedures

Address customers' complaints or concerns

Assist clients/guests with special needs

Develop and implement business plans

Establish work schedules

Manage events

Organize and maintain inventory

Supervision

5-10 people

Certificates, licences, memberships, and courses

First Aid Certificate

CPR Certificate

Computer and technology knowledge

MS Word

Central reservation system (CRS)

MS Excel

MS Office

MS Outlook

MS PowerPoint

MS Windows

Google Drive

Security and safety

Bondable

Basic security clearance

Enhanced reliability security clearance

Confidential security clearance

Criminal record check

Transportation/travel information

Valid driver's licence

Own transportation

Own vehicle

Work conditions and physical capabilities

Fast-paced environment

Work under pressure

Tight deadlines

Attention to detail

Combination of sitting, standing, walking

Standing for extended periods

Large workload

Overtime required

Personal suitability

Client focus

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Flexibility

Initiative

Team player

Health benefits

Dental plan

Disability benefits

Health care plan

Vision care benefits

Financial benefits

Bonus

Group insurance benefits

Life insurance

Pension plan

Other benefits

Free parking available

Paid time off (volunteering or personal days)

Travel insurance