H2S Passenger Assistant – Birmingham
SSAFA
Volunteer Helper
SSAFA • Carlisle, United Kingdom • via Rest Less
2 days ago
Part-time
No Degree Mentioned
Apply on Rest Less
Job description
Would you like to support people who have served in the Armed Forces? You don't need a military background, just some spare time occasionally, and an ability to get on with people from diverse backgrounds and age groups. If so, this could be the role for you.
What is a Helper?
SSAFA Helpers provide support to local SSAFA branches, so that the service to veterans and their families can run smoothly. Perhaps you could help out at an event, take care of some office admin, or give a talk about SSAFA?
Why do we need you?
We've been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
We have peak times throughout the year when we need extra volunteers. Whether you enjoy organising behind the scenes or being out meeting the public, we need people who can offer some time on a flexible basis.
When would you be needed and where would you be based?
This role will suit you if you are looking to volunteer on a flexible basis as and when you are available, and we need extra help. You may be based in an office, at home, or out and about at events.
What would you be doing?
· Helping at public events by staffing stalls, stewarding etc
· Helping to distribute Christmas hampers to clients.
· Giving talks about SSAFA to schools and local groups
· Helping with office tasks like stuffing envelopes, ordering marketing materials
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What could you gain from this volunteering role?
· Support people in your community with a military background
· Support and friendship from your local SSAFA branch and the wider SSAFA community
· Experience that you can highlight on your CV and in job interviews.
· Better physical and mental health - studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
· Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
· Local induction
· Reimbursement of out-of-pocket expenses
· Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
· Friendly and approachable people with a cheerful attitude
· Good spoken English
· Ability to represent SSAFA and its values to potential clients, their families, other agencies, potential volunteers and potential funders.
· Ability to keep within the boundaries of the role with regards to safeguarding, giving advice etc.
· Reliable attitude, keep appointments, update the branch regarding your availability.
· Ability to maintain confidentiality and keep information safely.
· Access to transport if needed for your role.
We welcome volunteers of all backgrounds, abilities, races, ****** orientations, socio-economic backgrounds, and faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities to have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? No
How do I find out more? Visit us online at https://www.ssafa.org.uk/volunteer/ to browse available roles and locations and let us know you're interested. Read more about training and about some of our wonderful volunteers.
Contact our friendly Volunteer Experience (VE) Team at VE-Support@ssafa.org.uk They can answer any general questions about volunteering and put you in touch with your local branch.
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HATS Group
H2S Passenger Assistant – Birmingham
HATS Group • Birmingham, United Kingdom • via Talents By StudySmarter
Full–time
No Degree Mentioned
Apply on Talents By StudySmarter
Job description
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Job Description
Location: Unit A Bracebridge Street
The HATS Group is the UK's foremost private healthcare provider, excelling in patient-centric transport services with an 'Outstanding' rating for Responsiveness from the Care Quality Commission (CQC). The CQC were established under the Health and Social Care Act 2008 as an independent regulator. The CQC is responsible for the registration, inspection and monitoring of health and social care providers. HATS Group are a provider of Private Ambulances, and this is an activity regulated by the CQC.
HATS Group are also regulated by Local Authorities for services delivered under SEND. HATS Group is recognized for professionalism, excellence, and a fleet of over 800 vehicles, we support various public and private healthcare institutions, delivering over 2,000,000 passenger movements annually.
We have an opportunity for a Passenger Assistant to join our team
Job purpose: To ****** and assist clients with special needs, board and alight vehicles in their daily journey to and from home, school, centre or other destinations as directed.
Position in the Organisation Chart: Team leader > Controller > Passenger Assistant
About The Role
Main duties :
• Ensure safety and wellbeing of clients throughout the journey and handover.
• To ensure that the client gains safe entry, to either the vehicle or their destination.
• Ensure safety and wellbeing of transport users throughout the journey and handover from and to: residence/parent/guardian/carer; primary helper at school; or to care assistants at centres. Assist passengers’ to board and alight vehicles utilising appropriate means, including physically assisting passengers with severe disabilities.
• Ensure appropriate communication is maintained and presented to the Controller, specifically relating to the reporting of any problems regarding transport of a client (i.e. if there is disruptive behaviour, absenteeism, lateness etc.).
• Apply health and safety standards to ensure the welfare of clients in general and when assisting with the boarding and alighting of passengers. This includes: physically assisting passengers with severe disabilities and / or varying medical conditions (particularly when using tail-lifts), securing client in seats using the requisite safety restraining system, and ensuring that all wheelchairs are correctly secured to the retaining mechanisms or securing points within the vehicle.
• Responsible along with the driver in ensuring the interior and exterior of the vehicle is clean and tidy at all times to required standards, including hygiene control. To ensure that the necessary personal protective equipment and uniform are worn as required.
• Participate in working flexible hours with general core working hours being between 07.00 - 09.00 and 14.30 – 16.30. Undertake additional work as the service needs dictate. The jobholder follows instructed daily and weekly work schedules and is required to report to the Controller where incidents or problems occur.
• The jobholder’s normal place of work on a day to day basis is in a predominately outdoor environment on vehicles that transport clients from and to various locations, and is required to work in a safe and efficient manner in all weather, traffic and road conditions.
• The jobholder must not have any physical or mental limitations that could possibly, or will interfere with safe passage of clients, passenger assistance, and emergency activities.
Daily Functions Of This Role Include
• Operating and using appropriate techniques and equipment e.g. tails lifts, sitting restraints will be a daily routine in this role.
• Appropriate health and safety / manual handling activities e.g. pushing, lifting, carrying and or supporting clients from, to and into vehicles. This includes transfers via stairs etc. where reasonable and appropriate to do so.
• For clients that have been identified, assistance with dressing and emergency toileting will be required.
Variations of duties will be dependent upon the particular needs of the service user / clients, such as:
• Special needs of clients (mobility problems, learning difficulties, mental health problems, elderly, disabled).
• Types of transport operating – fleet vehicles, including those adapted for disabled access.
• Numbers and ages of service users / clients will vary.
The work conducted in this role potentially involves a substantial risk to personal safety of injury, illness and health problems arising from day to day activities.
Work Dimensions
The jobholder generally works within established guidelines, procedures and systems, however maybe required on rare occasions to use initiative to solve basic problems / situations associated with escorting of clients e.g. manoeuvring clients when boarding and alighting a vehicle / from and to the vehicle. For more complex issues, problems or situations the Controller or other appropriate HATS supervisor is to be consulted.
Role
The role has contact with Parents, guardians, carers, attendants, teachers, centre organisers, Council Staff and other HATS employees in a multi-ethnic environment and provides readily available information or assistance to:
• Clients of Transport Services
• Staff of centres or schools
• Parents/guardians or primary helper
And may occasionally deal with issues associated to it’s contacts and relationships where the outcome may not be straightforward. In all instances well-developed interpersonal skills are required.
Rehabilitation Of Offenders Act - The jobholder is exempt from the provisions of the rehabilitation of offenders Act 1974 and is required disclose offences accordingly.
The jobholder may be required to use mobile communications, tracking equipment, radio, telephone, messaging, global positioning (but not limited to) and is accountable only for the use of equipment / resources associated to the normal daily activities.
Skills Needed
About The Company
About Us
The HATS Group is the UK’s leading private provider of Patient Transport, Mental Health, Home to Schools for children with Special Educational Needs and Disabilities (SEND) Transport Services and Private Passenger Hire Services, with an enviable reputation for professionalism and service excellence.
Led by a dedicated and highly experienced senior management team and supported by a highly skilled operations and compliance team, HATS are the partner of choice for many, providing over 2,000,000 passenger movements every year.
Expertly trained staff and caring teams, successfully deliver high quality, passenger focused transport solutions and with a fleet of over 800 vehicles The HATS Group supports the NHS, CCGS, Mental Health Trusts, Local Authorities and a range of other Public Sector bodies and Private Medical Institutions.
We are incredibly proud that our last Care Quality Commission (CQC) inspection, which took place during 2020 rated us as ‘Good’ Overall and ‘Outstanding’ for Responsiveness.
Company Culture
Why join HATS?
Are you passionate about healthcare? Do you enjoy helping others?
If you answered yes – then why not get in touch today: we’d love to hear from you. As one of the UK’s fastest growing independent healthcare transport providers, we are always looking for passionate and skilled individuals to join our dedicated team of paramedics, technicians, drivers, passenger care and customer service assistants as well as a range of many more exciting positions and opportunities.
At HATS we support the London Living Wage (LLW) and have signed up to HM Governments Disability Confident Employer Scheme – a scheme developed by employers and disabled people’s representatives, that aims to maximise the opportunities for disabled people.HATS is a fast growing business that is creating new opportunities across the UK for many people.
We have in the past 12 months starting operating in Manchester, Birmingham and Luton as well as winning new contracts in London. We need people who can work at pace and are not phased by big projects and tight deadlines. You will need to be able to be hands on when the need arises.
Required Criteria
Desired Criteria
Closing DateMonday 8th September, 2025
Contract Typefulltime
Salary£11.44 Hourly
Seniority level
• Seniority level
Not Applicable
Employment type
• Employment type
Full-time
Job function
• Job function
Administrative
• Industries
Truck Transportation
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