Job Description
Haines Medical Group
Haines Medical Group
Adelaide - Permanent - Full time
Job ID# 493788
Posted 16 Mar 2026
Closing
About Us
Haines Medical is a dynamic and innovative business focusing on specialty products in Infection Control and Manual Handling. Haines works in consultation with healthcare professionals to design and develop products that meet the specific needs of hospitals, healthcare facilities, and their patients.
About the role:
The Customer Service Officer is responsible for processing customer orders, track and trace-, product and general service enquires received by Haines Medical Australia (HMA) and providing a high level of customer service to both internal and external customers in accordance to relevant policies and procedures
Key duties and responsibilities:
Efficient and accurate processing of customer orders using SAP
Arrange dispatch of orders using relevant consignment system
Answer inbound phone calls using a telephony system as per service level agreements
Action all inbound service/enquiry requests through CRM
Maintain customer interaction records
Liaise with customers regarding back orders and pricing and other discrepancies
Investigate customer enquiries and respond to customer requests
Investigate customer disputes and process corrective actions or transactions (returns, credits etc.) according to the relevant policies and procedures
Maintenance of records and documents relating to order processing
Report and investigate non-conforming transactions and processes to prevent service inconsistencies
Review and action reports for non-conforming transactions to address service inconsistencies to prevent a customer dispute
Receiving, picking and packing, consigning and dispatching sample requests
Sample order pick, pack and dispatch
Ad hoc reporting
Additional duties as required
Experience required: (including technical)
1+ years Customer Service Experience
Excellent communication skills, written and verbal
General professionalism and confidentiality
Desirable:
SAP experience
Comprehensive Microsoft Office skills – Outlook/Word/Excel
Salesforce experience
If this sounds like you, please submit a CV and cover letter.
Interested?
At Haines, we are motivated by the opportunity our equipment provides to change people’s lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.
Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, ****** orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.
Please note: Haines will undertake pre-employment checks via our accredited background check provider for the successful candidate to ensure that Haines is meeting legislative obligations and the information a candidate provides is accurate. For all roles, an offer of employment will be subject to the following pre-employment checks: identity check, reference checks, right to work in location (checks for visa holders), police integrity. By proceeding and applying for the role, you acknowledge our hiring process and agree to undertake the required pre-employment checks if successful.
It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer.
Agency Disclaimer
Haines does not accept unsolicited resumes from recruitment agencies or third parties. In the absence of a current, written and executed recruitment agency agreement, any resumes submitted to Haines will be deemed unsolicited, and no fees or charges will be payable. Haines reserves the right to engage, interview or employ any candidate submitted in this way without incurring any obligation to the submitting agency or third party.
Agency Disclaimer
Haines does not accept unsolicited resumes from recruitment agencies or third parties. In the absence of a current, written and executed recruitment agency agreement, any resumes submitted to Haines will be deemed unsolicited, and no fees or charges will be payable. Haines reserves the right to engage, interview or employ any candidate submitted in this way without incurring any obligation to the submitting agency or third party.
Haines Medical Group
Adelaide - Permanent - Full time
Job ID# 493788
Posted 16 Mar 2026
Closing
About Us
Haines Medical is a dynamic and innovative business focusing on specialty products in Infection Control and Manual Handling. Haines works in consultation with healthcare professionals to design and develop products that meet the specific needs of hospitals, healthcare facilities, and their patients.
About the role:
The Customer Service Officer is responsible for processing customer orders, track and trace-, product and general service enquires received by Haines Medical Australia (HMA) and providing a high level of customer service to both internal and external customers in accordance to relevant policies and procedures
Key duties and responsibilities:
Efficient and accurate processing of customer orders using SAP
Arrange dispatch of orders using relevant consignment system
Answer inbound phone calls using a telephony system as per service level agreements
Action all inbound service/enquiry requests through CRM
Maintain customer interaction records
Liaise with customers regarding back orders and pricing and other discrepancies
Investigate customer enquiries and respond to customer requests
Investigate customer disputes and process corrective actions or transactions (returns, credits etc.) according to the relevant policies and procedures
Maintenance of records and documents relating to order processing
Report and investigate non-conforming transactions and processes to prevent service inconsistencies
Review and action reports for non-conforming transactions to address service inconsistencies to prevent a customer dispute
Receiving, picking and packing, consigning and dispatching sample requests
Sample order pick, pack and dispatch
Ad hoc reporting
Additional duties as required
Experience required: (including technical)
1+ years Customer Service Experience
Excellent communication skills, written and verbal
General professionalism and confidentiality
Desirable:
SAP experience
Comprehensive Microsoft Office skills – Outlook/Word/Excel
Salesforce experience
If this sounds like you, please submit a CV and cover letter.
Interested?
At Haines, we are motivated by the opportunity our equipment provides to change people’s lives. We have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of our business.
Our promise is all qualified applicants will receive consideration for employment without regard to diversity of race, gender, ****** orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.
Please note: Haines will undertake pre-employment checks via our accredited background check provider for the successful candidate to ensure that Haines is meeting legislative obligations and the information a candidate provides is accurate. For all roles, an offer of employment will be subject to the following pre-employment checks: identity check, reference checks, right to work in location (checks for visa holders), police integrity. By proceeding and applying for the role, you acknowledge our hiring process and agree to undertake the required pre-employment checks if successful.
It is also a mandatory requirement for certain roles within our organisation, where the successful applicant may be required to present certifications and/or vaccinations status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer.
Agency Disclaimer
Haines does not accept unsolicited resumes from recruitment agencies or third parties. In the absence of a current, written and executed recruitment agency agreement, any resumes submitted to Haines will be deemed unsolicited, and no fees or charges will be payable. Haines reserves the right to engage, interview or employ any candidate submitted in this way without incurring any obligation to the submitting agency or third party.
Agency Disclaimer
Haines does not accept unsolicited resumes from recruitment agencies or third parties. In the absence of a current, written and executed recruitment agency agreement, any resumes submitted to Haines will be deemed unsolicited, and no fees or charges will be payable. Haines reserves the right to engage, interview or employ any candidate submitted in this way without incurring any obligation to the submitting agency or third party.
💡 Quick Summary
Seeking a career-building opportunity? The Haines - Customer Service Officer position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
