Job Description
Organization- Hyatt Raipur
Summary
Customer Service
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Be familiar with the hotel’s products, services and policies.
• Ensures positive interaction and brand contact with guest and colleagues.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Provides excellent service to internal customers as appropriate.
Operational
• Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented as and when directed.
• Embraces all Touches of Hyatt and the Food and Beverage Top 20.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Executes daily operations as per the SOP’s and prepares food as per the mie-en-place list of the designated section.
• Requires to lift and carry light as well as heavy equipments from one location to another as per the demand of the job.
• Requires to carry raw materials from storage area to preparation area as frequently as the job demands.
• To produce a consistent and high quality product.
• To monitor operating supplies and reduce spoilage and wastage.
• Works closely with colleagues and other departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
• Demonstrates enthusiasm and act on own initiative and take responsibility for one’s own work and for the safety of others.
• Manage time effectively and shows punctuality, completes all tasks on time, structures work activities in a systematic way.
• Cleans work areas, equipment and utensils, segregates and removes garbage whenever necessary.
• Assists in quality control of items.
• Sets up buffet presentations.
• Ensures the sanitation standards for kitchen are being met.
• Should be able to handle interactive live station as per Hyatt standard.
• Demonstrates detailed job knowledge, manual ability and technical expertise in his current role.
• Maintains stable performance under pressure and in stressful work situations.
• Ensures professional, high quality work standards are met.
• Adhere to the relevant task list for the current position
Summary
Customer Service
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Be familiar with the hotel’s products, services and policies.
• Ensures positive interaction and brand contact with guest and colleagues.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Provides excellent service to internal customers as appropriate.
Operational
• Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented as and when directed.
• Embraces all Touches of Hyatt and the Food and Beverage Top 20.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Executes daily operations as per the SOP’s and prepares food as per the mie-en-place list of the designated section.
• Requires to lift and carry light as well as heavy equipments from one location to another as per the demand of the job.
• Requires to carry raw materials from storage area to preparation area as frequently as the job demands.
• To produce a consistent and high quality product.
• To monitor operating supplies and reduce spoilage and wastage.
• Works closely with colleagues and other departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
• Demonstrates enthusiasm and act on own initiative and take responsibility for one’s own work and for the safety of others.
• Manage time effectively and shows punctuality, completes all tasks on time, structures work activities in a systematic way.
• Cleans work areas, equipment and utensils, segregates and removes garbage whenever necessary.
• Assists in quality control of items.
• Sets up buffet presentations.
• Ensures the sanitation standards for kitchen are being met.
• Should be able to handle interactive live station as per Hyatt standard.
• Demonstrates detailed job knowledge, manual ability and technical expertise in his current role.
• Maintains stable performance under pressure and in stressful work situations.
• Ensures professional, high quality work standards are met.
• Adhere to the relevant task list for the current position
💡 Quick Summary
Seeking a career-building opportunity? The Halwai | DCDP position is now open for candidates interested in the Hotel Jobs sector. This role in Raipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.