Handle Inbound Video call customers|Bank Payroll |Mumbai

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-1+), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Global Payments and Cash Management Global Payments and Cash Management is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards. We are currently seeking an experienced professional to join the Payment Services- Cheques Operations. Principal Responsibilities Manage and control daily operations and administration of the Cash & Cheques unit (which includes Cash Processing, Cheque Clearing, Vendor management, etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank. Monitor performance of employees, vendor staff and unionized staff in the given unit Ensure standardization of processes. Ensure an effective Business Continuity plan is in place for the unit. Ensure day to day processes are run as per defined procedure notes and policies. Continuously strive to ensure process improvements Ensure Daily Control Functional Checklist is updated by all team members and held on records. Guide the team to excel in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc. Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring. Monitoring & assessment of performance of reporting staff with the help of Production management systems such as ICATS. Setting discipline for routine activities. Leading of example and ensuring deadlines are met. Impact on the Business Ensure that there is improvement in productivity for transaction processing and service delivery. Conduct User Acceptance Tests (UAT) Business Continuity Plan (BCP) Ensure all the policies and procedures with regards to Cash & cheques are being adhered scrupulously. Ensure all cash & cheque activities are performed smoothly and that all RBI deadlines are met. Vendor management and Co-ordination. Cost Management. Customers / Stakeholders Contributes to building good customer relations and maintaining a high level of customer service Understand and implement customer requirements. Monitoring staff performance and creating culture of learning and growth in the unit. Identify training needs and ensure training requirements are met. Ensures the smooth, systematic and efficient functioning of the department. Manage the operational risk associated with the role and safeguard the interest of the bank Ensures audit recommendations / Compliance issues Reporting / Preparation of returns. Business Continuity Plan (BCP) Requirements Minimum Graduation or as required for the role, whichever is higher This role requires 2 years of overall Banking exposure. Skills required for success are: People and Stakeholders Management Strong Communication and decision making ability Thinking and Problem solving skills Customer Drive Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required. Useful Links Link to Careers Site: Click HERE You’ll achieve more when you joinHSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited, India