Job Description
Handle Inbound Video call customers to complete the Pre login verification
Verify the details submitted by the customer/Sales at the time of policy selling and Documents submitted are matching
Ensure APLVC is completed by the Right Party only
Should maintain a Professional behavior with the customer throughout the APLVC process.
Give complete and correct information on all the product purchased by the customer
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Meet targets on productivity and Quality as well as Net Promoter score (NPS)as defined from time to time.
Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
call/SMS/ Whatsapp on - Priya
Email ur resume with subject line Phone Banking Officer -
Hy Fly Consultancy
Free Placement / No Registration
Verify the details submitted by the customer/Sales at the time of policy selling and Documents submitted are matching
Ensure APLVC is completed by the Right Party only
Should maintain a Professional behavior with the customer throughout the APLVC process.
Give complete and correct information on all the product purchased by the customer
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Meet targets on productivity and Quality as well as Net Promoter score (NPS)as defined from time to time.
Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
call/SMS/ Whatsapp on - Priya
Email ur resume with subject line Phone Banking Officer -
Hy Fly Consultancy
Free Placement / No Registration
💡 Quick Summary
Seeking a career-building opportunity? The Handle Inbound Video call customers|Bank Payroll position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
