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Thinktank
Thinktank is one of Australia’s largest and fastest growing Residential and Commercial Property Non-bank Lender with a multi-office presence across Australia.
As an innovative, knowledgeable and established financial services provider with a reputation for professionalism and integrity, Thinktank focuses on building quality internal and external stakeholder relationships in support of our wide range of borrowers and investors.
Role Overview
As the Hardship & Collections Officer, you will support the proactive management of early to mid‑stage arrears across Thinktank’s loan portfolio. Working closely with the Head of Credit – Collections, this role plays a critical part in managing hardship matters with empathy, professionalism and a strong focus on regulatory and commercial outcomes.
You will engage directly with borrowers experiencing financial stress, work collaboratively with internal teams and external partners, and contribute to the ongoing strength of Thinktank’s credit and compliance framework.
Key Accountabilities
Support the management of the loan book, including proactive management of arrears, defaults and losses
Manage daily dishonours and assist with early to mid‑stage pre‑enforcement proceedings through to resolution
Prepare and maintain daily arrears reporting for review
Liaise with borrowers in an empathetic and professional manner during times of financial hardship
Assist in the assessment, recommendation and ongoing management of hardship applications
Work collaboratively with internal stakeholders and external partners including loan servicers, solicitors and valuers
Support compliance with legislative, prudential and internal policy requirements
Assist with audit processes and support the broader compliance program
Contribute positively to a collaborative, ethical and customer‑focused team culture
About You
2–3 years’ experience in residential and/or commercial property credit and collections
Experience managing early‑stage arrears and exposure to hardship applications
Understanding of AML/CTF obligations, the Privacy Act and the National Consumer Credit Code
Strong communication and relationship‑building skills
High attention to detail with strong analytical and numeracy capability
Ability to prioritise workloads, multi‑task and remain calm under pressure
A professional, ethical and considered approach to customer and stakeholder engagement
Why Thinktank?
We are a little bit different at Thinktank. No bureaucratic processes, politics or egos. Fairness and transparency are our most important values, it’s how we do business and how we look after our team. You will be valued and trusted. You will work with welcoming and knowledgeable colleagues who will help you succeed.
We work a hybrid model of working from home and the office which encourages and supports great work life balance. We offer meaningful employee benefits such as Flex leave in addition to annual leave, a work well allowance and more.
If you are interested in having a confidential conversation, please apply now for an immediate review of your resume or contact Heena Geronimo, People & Culture Manager on [email protected]
Start of main content
work from home
city, state/territory, postcode or 'remote'
work from home jobs
2,000+ jobs
Curriculum Specialist
Often responds within 3 days
ClickView
Sydney NSW 2000
Parental leave
Employee assistance program
Paid volunteer leave
Free snacks
Application Support Specialist, Technical Support
RELEX Solutions
Australia Plains SA
Visited 5 days ago
Transactional Services Officer
Capricorn Society Limited
Sydney NSW
Parental leave
Gym membership
Employee rewards program
Wellness program
View similar jobs with this employer
Talent Partner
Fetch Pet
Sydney NSW
Pet insurance
Parental leave
Annual leave
Health Product and Partnership Lead
Heart Foundation
Australia
Parental leave
Salary packaging
Frequent Flyer Points Advisors & Consultants
Firstclass.com.au
Sydney NSW
Systems Administrator
QIMR Berghofer Medical Research Institute
Herston QLD
Parental leave
Salary packaging
Engineering Manager (Australia)
Omnidian
Remote
Annual leave
Opportunities for advancement
Admin Business Partner
BlackRock Investments
Sydney NSW
Claims (Protect) Technical Consultant
Aware Super
Sydney NSW
Gym membership
Work from home
Talent Acquisition Partner
Solve by Talent
Sydney NSW
Opportunities for promotion
Work from home
Support Coordinator – Contractor Opportunities
CoAbility
Canberra ACT
Investment Analyst - Total Portfolio
Aware Super
Australia
Project Executive
Are Media
Sydney NSW
Parental leave
Paid volunteer leave
Work from home
View similar jobs with this employer
Safety & Wellbeing Advisor
Bayside City Council
Sandringham VIC
Parental leave
Gym membership
Work from home
On-site parking
Sport Development Coordinator
Surf Life Saving Australia
Brisbane QLD
Salary packaging
Work from home
FP&A Manager - Professional Services & Advice
Findex
Australia
Work from home
Trust Associate, Native Title
Perpetual Limited
Perth WA
Work from home
Hardship & Collections Officer
Thinktank
Sydney NSW
Client Services Specialist
Lander & Rogers
Melbourne VIC
Work from home
Wellness allowance
Technical Support Analyst
Advanced Solutions International
Melbourne VIC
Employee assistance program
Credit Controller
Lander & Rogers
Sydney NSW
Annual leave
Work from home
Wellness allowance
View similar jobs with this employer
Portfolio Analyst - Claims
Royal Automobile Club of WA
West Perth WA 6005
Insurance services
Work from home
Customer Success Specialist
CoStar Group
Sydney NSW
Parental leave
Work from home
After Hours Crisis Care Practitioner
The ****** Assault & Family Violence Centre
Geelong VIC
Parental leave
Annual leave
Employee assistance program
Salary packaging
People also searched:
Employers: Post a Job
Thinktank
Thinktank is one of Australia’s largest and fastest growing Residential and Commercial Property Non-bank Lender with a multi-office presence across Australia.
As an innovative, knowledgeable and established financial services provider with a reputation for professionalism and integrity, Thinktank focuses on building quality internal and external stakeholder relationships in support of our wide range of borrowers and investors.
Role Overview
As the Hardship & Collections Officer, you will support the proactive management of early to mid‑stage arrears across Thinktank’s loan portfolio. Working closely with the Head of Credit – Collections, this role plays a critical part in managing hardship matters with empathy, professionalism and a strong focus on regulatory and commercial outcomes.
You will engage directly with borrowers experiencing financial stress, work collaboratively with internal teams and external partners, and contribute to the ongoing strength of Thinktank’s credit and compliance framework.
Key Accountabilities
Support the management of the loan book, including proactive management of arrears, defaults and losses
Manage daily dishonours and assist with early to mid‑stage pre‑enforcement proceedings through to resolution
Prepare and maintain daily arrears reporting for review
Liaise with borrowers in an empathetic and professional manner during times of financial hardship
Assist in the assessment, recommendation and ongoing management of hardship applications
Work collaboratively with internal stakeholders and external partners including loan servicers, solicitors and valuers
Support compliance with legislative, prudential and internal policy requirements
Assist with audit processes and support the broader compliance program
Contribute positively to a collaborative, ethical and customer‑focused team culture
About You
2–3 years’ experience in residential and/or commercial property credit and collections
Experience managing early‑stage arrears and exposure to hardship applications
Understanding of AML/CTF obligations, the Privacy Act and the National Consumer Credit Code
Strong communication and relationship‑building skills
High attention to detail with strong analytical and numeracy capability
Ability to prioritise workloads, multi‑task and remain calm under pressure
A professional, ethical and considered approach to customer and stakeholder engagement
Why Thinktank?
We are a little bit different at Thinktank. No bureaucratic processes, politics or egos. Fairness and transparency are our most important values, it’s how we do business and how we look after our team. You will be valued and trusted. You will work with welcoming and knowledgeable colleagues who will help you succeed.
We work a hybrid model of working from home and the office which encourages and supports great work life balance. We offer meaningful employee benefits such as Flex leave in addition to annual leave, a work well allowance and more.
If you are interested in having a confidential conversation, please apply now for an immediate review of your resume or contact Heena Geronimo, People & Culture Manager on [email protected]
💡 Quick Summary
Seeking a career-building opportunity? The Hardship & Collections Officer position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
