Job Description
Thinktank is one of Australia’s largest and fastest growing Residential and Commercial Property Non-bank Lender with a multi-office presence across Australia.
As an innovative, knowledgeable and established financial services provider with a reputation for professionalism and integrity, Thinktank focuses on building quality internal and external stakeholder relationships in support of our wide range of borrowers and investors.
Role Overview
As the Hardship & Collections Officer, you will support the proactive management of early to mid‑stage arrears across Thinktank’s loan portfolio. Working closely with the Head of Credit – Collections, this role plays a critical part in managing hardship matters with empathy, professionalism and a strong focus on regulatory and commercial outcomes.
You will engage directly with borrowers experiencing financial stress, work collaboratively with internal teams and external partners, and contribute to the ongoing strength of Thinktank’s credit and compliance framework.
Key Accountabilities
Support the management of the loan book, including proactive management of arrears, defaults and losses
Manage daily dishonours and assist with early to mid‑stage pre‑enforcement proceedings through to resolution
Prepare and maintain daily arrears reporting for review
Liaise with borrowers in an empathetic and professional manner during times of financial hardship
Assist in the assessment, recommendation and ongoing management of hardship applications
Work collaboratively with internal stakeholders and external partners including loan servicers, solicitors and valuers
Support compliance with legislative, prudential and internal policy requirements
Assist with audit processes and support the broader compliance program
Contribute positively to a collaborative, ethical and customer‑focused team culture
About You
2–3 years’ experience in residential and/or commercial property credit and collections
Experience managing early‑stage arrears and exposure to hardship applications
Understanding of AML/CTF obligations, the Privacy Act and the National Consumer Credit Code
Strong communication and relationship‑building skills
High attention to detail with strong analytical and numeracy capability
Ability to prioritise workloads, multi‑task and remain calm under pressure
A professional, ethical and considered approach to customer and stakeholder engagement
Why Thinktank?
We are a little bit different at Thinktank. No bureaucratic processes, politics or egos. Fairness and transparency are our most important values, it’s how we do business and how we look after our team. You will be valued and trusted. You will work with welcoming and knowledgeable colleagues who will help you succeed.
We work a hybrid model of working from home and the office which encourages and supports great work life balance. We offer meaningful employee benefits such as Flex leave in addition to annual leave, a work well allowance and more.
If you are interested in having a confidential conversation, please apply now for an immediate review of your resume or contact Heena Geronimo, People & Culture Manager on hgeronimo@thinktank.net.au
As an innovative, knowledgeable and established financial services provider with a reputation for professionalism and integrity, Thinktank focuses on building quality internal and external stakeholder relationships in support of our wide range of borrowers and investors.
Role Overview
As the Hardship & Collections Officer, you will support the proactive management of early to mid‑stage arrears across Thinktank’s loan portfolio. Working closely with the Head of Credit – Collections, this role plays a critical part in managing hardship matters with empathy, professionalism and a strong focus on regulatory and commercial outcomes.
You will engage directly with borrowers experiencing financial stress, work collaboratively with internal teams and external partners, and contribute to the ongoing strength of Thinktank’s credit and compliance framework.
Key Accountabilities
Support the management of the loan book, including proactive management of arrears, defaults and losses
Manage daily dishonours and assist with early to mid‑stage pre‑enforcement proceedings through to resolution
Prepare and maintain daily arrears reporting for review
Liaise with borrowers in an empathetic and professional manner during times of financial hardship
Assist in the assessment, recommendation and ongoing management of hardship applications
Work collaboratively with internal stakeholders and external partners including loan servicers, solicitors and valuers
Support compliance with legislative, prudential and internal policy requirements
Assist with audit processes and support the broader compliance program
Contribute positively to a collaborative, ethical and customer‑focused team culture
About You
2–3 years’ experience in residential and/or commercial property credit and collections
Experience managing early‑stage arrears and exposure to hardship applications
Understanding of AML/CTF obligations, the Privacy Act and the National Consumer Credit Code
Strong communication and relationship‑building skills
High attention to detail with strong analytical and numeracy capability
Ability to prioritise workloads, multi‑task and remain calm under pressure
A professional, ethical and considered approach to customer and stakeholder engagement
Why Thinktank?
We are a little bit different at Thinktank. No bureaucratic processes, politics or egos. Fairness and transparency are our most important values, it’s how we do business and how we look after our team. You will be valued and trusted. You will work with welcoming and knowledgeable colleagues who will help you succeed.
We work a hybrid model of working from home and the office which encourages and supports great work life balance. We offer meaningful employee benefits such as Flex leave in addition to annual leave, a work well allowance and more.
If you are interested in having a confidential conversation, please apply now for an immediate review of your resume or contact Heena Geronimo, People & Culture Manager on hgeronimo@thinktank.net.au
💡 Quick Summary
Seeking a career-building opportunity? The Hardship & Collections Officer position is now open for candidates interested in the Bank Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.