Job Description
About Job
CTC Undisclosed Job Location Indore Experience 0 - 3 yrs
Description
Job Description
#Analyse and resolve moderately complex Hardware / application problems faced by clients in Timely manner #Assist in identification, validation, review and approval of customer support procedures #Documents problem and resolution accurately #Escalates or hands-off issues to other areas appropriately #Follows established Procedures and process in resolving the issues #provides support to customers via Phone or E-mail #Correctly identifying case categorization and severity definition #Collection of relevant customer information #Initial understanding of the incident upon call receipt #Resolving issues based on information available
CTC Undisclosed Job Location Indore Experience 0 - 3 yrs
Description
Job Description
#Analyse and resolve moderately complex Hardware / application problems faced by clients in Timely manner #Assist in identification, validation, review and approval of customer support procedures #Documents problem and resolution accurately #Escalates or hands-off issues to other areas appropriately #Follows established Procedures and process in resolving the issues #provides support to customers via Phone or E-mail #Correctly identifying case categorization and severity definition #Collection of relevant customer information #Initial understanding of the incident upon call receipt #Resolving issues based on information available
💡 Quick Summary
Seeking a career-building opportunity? The Hardware Support Engineers position is now open for candidates interested in the Software Developer Jobs sector. This role in Indore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Software Developer Jobs is a plus.
