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HCLTech | Customer Service Representative-Fresher's

Place of work Alwar
Contract type -
Start date -
Salary -

Job details

Job description, work day and responsibilities

Job description
Walk-In Drive for Customer Support Executive – HCL Tech
Profile - Voice, customer service .
HCL Tech Hiring for US Voice Process – 20th -Jan-2025 & 21st-Jan-2025 Walk in directly.
Designation:
Customer Care Representative-Fresher’s
Any Grad/UG can apply (No Regular Students / No Law Graduate)
B.tech, M.tech , BCA , MCA candidate is not eligible
Interview Location: - HCL Technologies: -
A- 8 & +, Sector 60, Noida, Uttar Pradesh– 201301
Work Location: Noida Sec-126
Two Ways Cabs Available
Job Description - Customer Service Executive
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US customers.
Work Experience & Qualification criteria:
Excellent communication skills - both verbal and written - with a professional telephone etiquette
Helpful, empathetic, and enthusiastic about customer service
Freshers in US Inbound calling preferably
Job Description
Answer all inbound queries as per call flow procedure.
Adherence to process to ensure high quality and customer service.
Follow escalation procedures for issues uncontrollable at agent level First call resolution.
Break schedule adherence.
Involvement in motivational activities, implementing feedback given during monitoring sessions.
Updating various logs like escalation log, complaint tracker etc.
Ensuring data security - proprietary data of customers
Interested candidate can share there resume in a below email address
Contact Person- Priyanka Shastri
Email Address - Priyanka.shastri@hcltech.com

Company address

India
Rajasthan
Alwar Show on map Get directions
Company Name: HCLTech • Alwar, Rajasthan
You will be redirected to another website to apply.
Apply and send CV
Offer ID: #1006312, Published: 2 weeks ago, Company registered: 8 months ago

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